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Email Problem (421 Requested action aborted)

Discussion in 'E-mail Discussions' started by luxius99, Sep 24, 2014.

  1. luxius99

    luxius99 Member

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    Hi,

    Please advice, one of my client encounter below problem.
    Any clue what should I do?
    Thanks you very much

    -------------------------------

    Subject: Warning: message 1XW5Ur-0003VS-K9 delayed 24 hours

    This message was created automatically by mail delivery software.
    A message that you sent has not yet been delivered to one or more of its
    recipients after more than 24 hours on the queue

    The message identifier is: 1XW5Ur-0003VS-K9
    The subject of the message is: Re: Bebe au lait New Order
    The date of the message is: Mon, 22 Sep 2014 22:25:26 +0700

    The address to which the message has not yet been delivered is:


    Delay reason: SMTP error from remote mail server after initial
    connection:
    host mx01.1and1.com [74.208.5.21]: 421-perfora.net (mxeueus001) Nemesis
    ESMTP Service not available
    421 Requested action aborted: local error in processing

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Can you please check the exact logs of 1XW5Ur-0003VS-K9 mail with the following command.

    Code:
    grep 1XW5Ur-0003VS-K9 /var/log/exim_mainlog
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    It looks like the remote mail server did not accept the email. This is outside of your control, but as mentioned you can review the message in /var/log/exim_mainlog to see if more information is available.

    Thank you.
     
  4. luxius99

    luxius99 Member

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    Hi,

    Thanks your for your help please close my thread.

    Many Thanks :D
     
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