The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email problem after update to 11.58.20

Discussion in 'E-mail Discussions' started by Curious Too, Aug 18, 2016.

Tags:
  1. Curious Too

    Curious Too Well-Known Member

    Joined:
    Aug 31, 2001
    Messages:
    427
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    After the update from 11.56 to 11.58.20 email is not delivered to the cpanel username. I have a user that uses his cpanel username as his default email account. Email addressed to user@domain was always delivered to his cpanel username. After the update, email addressed to user@ domain could not be delivered:

    2016-08-18 11:10:27 1baOxe-001ssg-OU ** user@domain.com R=virtual_user T=dovecot_virtual_delivery: LMTP error after RCPT TO:<user@domain.com>: 550 5.1.1 <user@domain.com> User doesn't exist: user@domain.com

    The user had to login to his cpanel and create the email account user@domain.com in order to get his email delivered.

    What do I need to change in order for email@domain.com to be delivered to the default cpanel username? This user has not changed his default email settings.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,446
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    I would think ANYUSER@domain was always being delivered to his cPanel username as well.

    Creating the account as he did is the best way to go. He can always login as the cPanel user and select that email account to send with, from there. There's a link to login as the cPanel user at bottom of the Email Accounts page.

     
  3. Curious Too

    Curious Too Well-Known Member

    Joined:
    Aug 31, 2001
    Messages:
    427
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    Hi uses IMAP and all of his folders and previous email is in the main cpanel user account. He would like to go back to using just that account.
     
  4. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    Please check to make sure you don't have a left over or invalid folder for user@domain.com

    in /home/CPANELUSER/mail/DOMAIN/USER

    If you do, moving it away should prevent the system from detecting it as a mail account and trying to deliver mail to it.
     
  5. Curious Too

    Curious Too Well-Known Member

    Joined:
    Aug 31, 2001
    Messages:
    427
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    The user previously had email delivered to /home/user/mail/new. After the update to 11.58 this error message appeared and the user was not receiving email:

    2016-08-18 11:10:27 1baOxe-001ssg-OU ** user@domain.com R=virtual_user T=dovecot_virtual_delivery: LMTP error after RCPT TO:<user@domain.com>: 550 5.1.1 <user@domain.com> User doesn't exist: user@domain.com

    The user had to create an email account in cPanel in order to resume delivery of his email.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    An unnecessary directory likely existed for the affected email account at the following location:

    /home/$cpanel-username/mail/$domain.com/$email-username/

    The existence of such a directory can result in "User doesn't exist" error messages if no corresponding email account exists on the system. Manually creating an email account for the affected user or removing the offending directory are both effective workarounds.

    Thank you.
     
    Winifred likes this.
Loading...

Share This Page