Email Problem, Cant Receive Email

amir rahman

Member
May 18, 2018
5
0
1
Indonesia
cPanel Access Level
Root Administrator
I have a problem about email. I could receive an email, lately I can't receive an email about a week ago could send an email. I had tried to send an email by gmail and yahoo mail instead I just got the same problems.

Respons from gmail
Code:
The response was:
550 The mail server could not deliver mail to [email protected] The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

Final-Recipient: rfc822; [email protected]
Action: failed
Status: 5.0.0
Remote-MTA: dns; example.com. (124.40.xx.xx, the server for the domain domain.com.)
Diagnostic-Code: smtp; 550-The mail server could not deliver mail to [email protected]  The
 550-account or domain may not exist, they may be blacklisted, or missing the
 550 proper dns entries.
Last-Attempt-Date: Wed, 23 May 2018 21:44:53 -0700 (PDT)
respon from yahoo
Code:
Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
550: The mail server could not deliver mail to [email protected]  The account
or domain may not exist, they may be blacklisted, or missing the proper dns
entries.
Does anyone know about that?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,252
313
Houston
Hi @amir rahman

In this instance, it looks like you may not have valid DNS entries for your domain. Do the MX records resolve? You can check this by running the following via SSH:
Code:
dig a domain.tld +short

dig mx domain.tld +short

Thanks!
 

amir rahman

Member
May 18, 2018
5
0
1
Indonesia
cPanel Access Level
Root Administrator
Hi @amir rahman

In this instance, it looks like you may not have valid DNS entries for your domain. Do the MX records resolve? You can check this by running the following via SSH:
Code:
dig a domain.tld +short

dig mx domain.tld +short

Thanks!
dear @cPanelLauren

i have tried this code

Code:
dig a example.com.tld +short

dig mx example.com.tld +short
but nothing happen

and how to check the MX records is resolve ??
 
Last edited by a moderator: