Email Problem, Cant Receive Email

A

amir rahman

Member
May 18, 2018
5
0
1
Indonesia
cPanel Access Level
Root Administrator
I have a problem about email. I could receive an email, lately I can't receive an email about a week ago could send an email. I had tried to send an email by gmail and yahoo mail instead I just got the same problems.

Respons from gmail
Code: 
The response was:
550 The mail server could not deliver mail to [email protected] The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

Final-Recipient: rfc822; [email protected]
Action: failed
Status: 5.0.0
Remote-MTA: dns; example.com. (124.40.xx.xx, the server for the domain domain.com.)
Diagnostic-Code: smtp; 550-The mail server could not deliver mail to [email protected]  The
 550-account or domain may not exist, they may be blacklisted, or missing the
 550 proper dns entries.
Last-Attempt-Date: Wed, 23 May 2018 21:44:53 -0700 (PDT)
respon from yahoo
Code: 
Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
550: The mail server could not deliver mail to [email protected]  The account
or domain may not exist, they may be blacklisted, or missing the proper dns
entries.
Does anyone know about that?
 
Last edited by a moderator:
cPanelLauren

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hi @amir rahman

In this instance, it looks like you may not have valid DNS entries for your domain. Do the MX records resolve? You can check this by running the following via SSH:
Code: 
dig a domain.tld +short

dig mx domain.tld +short

Thanks!
 
A

amir rahman

Member
May 18, 2018
5
0
1
Indonesia
cPanel Access Level
Root Administrator
cPanelLauren said:
Hi @amir rahman

In this instance, it looks like you may not have valid DNS entries for your domain. Do the MX records resolve? You can check this by running the following via SSH:
Code: 
dig a domain.tld +short

dig mx domain.tld +short

Thanks!
Click to expand...
dear @cPanelLauren

i have tried this code

Code: 
dig a example.com.tld +short

dig mx example.com.tld +short
but nothing happen

and how to check the MX records is resolve ??
 
Last edited by a moderator:
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
G Client emails aren't connecting, tracing down the problem Email 6
M Smarthost email sending problems Email 1
W Problem sending email Email 9
N SOLVED Problem with the incoming email by one account Email 3
B Problem with emails in my CPANEL, I can send but i cant recive :( Email 1
Similar threads
Client emails aren't connecting, tracing down the problem
Smarthost email sending problems
Problem sending email
SOLVED Problem with the incoming email by one account
Problem with emails in my CPANEL, I can send but i cant recive :(
Top Bottom