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Email Problem - Permanent Failure: Account Inactive

Discussion in 'E-mail Discussions' started by cacathcart, Mar 15, 2006.

  1. cacathcart

    cacathcart Member

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    I have someone that is trying to email a client that is on my server, and they get this error message:

    I'm sorry to have to inform you that the message returned
    below could not be delivered to one or more destinations.

    <johnsmith@domainname.com>: Permanent Failure: Account Inactive

    The "John Smith" account does exist on my server, and has tons of space still available. I am able to send email without problem from both of my email account, one of which is on the same server, under a differnt domain name, and one that is on an outside server.

    Any insight/ideas would be appreciated
    :confused:
     
  2. cacathcart

    cacathcart Member

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    Nerver mind....we found the problem :D
     
  3. webignition

    webignition Well-Known Member

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    What was the problem? I'm sure it would be useful to know for others with similar issues.
     
  4. cacathcart

    cacathcart Member

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    Sorry about that!

    It was actually a problem with the way that the person trying to send the mail had their Preferences set up on their account, which is with Everyone.net. So it was a non-cPanel problem.
     
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