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Email problem ... plz help!

Discussion in 'E-mail Discussions' started by OmanHD.com, May 2, 2005.

  1. OmanHD.com

    OmanHD.com Registered

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    Hi everybody,
    I have this email problem all my clients are not capable to send or receive any email throw their accounts.
    I've tried to restart the server and to restart any email option but no use.
    Since when is the problem ? just only since the last two weeks.

    What can I do ?
    Is it A cpanel problem or WHM ?
    Is there away to fix it?

    Yours,
    OmanHD.com
     
  2. webignition

    webignition Well-Known Member

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    Its not really possible to say how you would resolve this issue without knowing some further details so as to determine what the cause actually is.

    - What are the exact error messages that you encounter when trying to both send mail and receive mail?

    - Can you access mail accounts through webmail (http://hostname.example.com/webmail)
     
  3. OmanHD.com

    OmanHD.com Registered

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    Hi webignition,
    there is no error messages at all.
    it's just empty..!

    i've tried to send from diffrenet servers but no use.

    I Can access mail accounts through webmail (http://hostname.example.com/webmail).

    when i chick the mail throw Outlook Express
    no errors but empty folders.

    :confused:
     
  4. webignition

    webignition Well-Known Member

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    If you find you can access mail accounts through webmail but not through OE, the most likely cause is that you have the wrong settings in OE - its as simple as that. Therefore verify that your settings are correct in OE and if they defintely are, remove the relevant mail account and add it again as OE can screw things up from time to time.

    For a POP account in OE you should have both the incoming and outgoing server names as example.com and the incoming and outgoing username as user@example.com, and the port should be 110. For IMAP the settings should be the same except the port should be 143.

    If you're still having no joy, try to telnet to your server and check mail to see if the server is responding correctly. On a Windows-based PC you can do this by typing the following from the command prompt:

    Code:
    telnet example.com 110
    [wait]
    user user@example.com
    [wait]
    pass password
    [wait]
    list
    If the list command give you a list of the message numbers and their size then the server is responding to POP request correctly. If not, try and follow up on the errors you're getting. To be honest I wouldn't know what commands to try for accessing mail IMAPly in this fashion, but I'm sure you can find some guide on the web.
     
  5. OmanHD.com

    OmanHD.com Registered

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    my Dear webignition,
    OE and Webmail are working with no errors.

    the problem is each time i came to chick my mail is empty.
    even when i send to my mail from others.

    always empty

    no errors showen in the screen .

    Just like that it can not receive or send any email ..!

    yours,
    OmanHD.com
     
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