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Email problème after restauration backup

Discussion in 'E-mail Discussion' started by fly_in_the_sky, Nov 14, 2013.

  1. fly_in_the_sky

    fly_in_the_sky Active Member

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    Hello,
    I have restaur my full backup over a new server. (i have root shell access and root whm acces.... )
    mydomaine.be have 10 emails : nicolas@mydomaine.be but now ui have error conenction with ootlook or with the pop recuperation over my gmail ...
    I look in my cpanel, and the user name is nicolas@mydomaine.be , wenn i put these in gmail i have error :

    Code:
    	nicolas@mydomaine.be
Un problème s'est produit lors de la connexion à mail.mydomaine.be
Le serveur a renvoyé l'erreur : "We were unable to locate the other domain. Please contact your other provider."

    Wenn a send email with horde on my cpanel to my gmail email , it's works. but wenn i write email from my gmail email to nicolas@mydomaine.be, ans i go on cpanl Horde, it's not work, the email from gmail is not coming....

    Wath can i do ?
    Tanks



     
    #1 fly_in_the_sky, Nov 14, 2013
    Last edited: Nov 14, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Check to make sure your domain name's MX records point to the correct cPanel server and that it's in the /etc/localdomains file on your system. Also, search for the Google email address with a command such as:

    Code:
    exigrep user@gmail /var/log/exim_rejectlog
    Do you notice any specific output?

    Thank you.
     
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    #2 cPanelMichael, Nov 15, 2013
  3. fly_in_the_sky

    fly_in_the_sky Active Member

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    Hello,
    the command
    Code:
    exigrep user@gmail /var/log/exim_rejectlog
    make nothing...
    but the command
    Code:
     nano /var/log/exim_rejectlog
    give that :

    Code:
    2013-11-17 04:29:26 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:63436: 535 Incorrect authentication data (set_id=t$
2013-11-17 05:34:59 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:56103: 535 Incorrect authentication data (set_id=t$
2013-11-17 06:40:40 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:65358: 535 Incorrect authentication data (set_id=u$
2013-11-17 07:46:26 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:58277: 535 Incorrect authentication data (set_id=w$
2013-11-17 08:52:00 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:51025: 535 Incorrect authentication data (set_id=p$
2013-11-17 09:35:43 H=118-168-41-148.dynamic.hinet.net (92.243.19.74) [118.168.41.148]:4823 rejected MAIL <z2007tw@yahoo.com.tw>: Access denied - Invalid HELO name (See RFC2821 4.$
2013-11-17 09:46:31 H=118-161-102-41.dynamic.hinet.net (92.243.19.74) [118.161.102.41]:3338 rejected MAIL <z2007tw@yahoo.com.tw>: Access denied - Invalid HELO name (See RFC2821 4.$
2013-11-17 09:56:44 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:60158: 535 Incorrect authentication data (set_id=s$
2013-11-17 11:02:21 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:52863: 535 Incorrect authentication data (set_id=b$
2013-11-17 12:10:21 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:61891: 535 Incorrect authentication data (set_id=p$
2013-11-17 13:16:00 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:54618: 535 Incorrect authentication data (set_id=c$
    and for :
    Code:
    nano /etc/localdomains

    i have this file :
    Code:
    serveurcasse.cassenoisettes.be
jeuxjouetsethiques.jeuxcooperatifs.com
jeuxcooperatifs.jeuxcooperatifs.com
jouetsjeuxethiques.jeuxcooperatifs.com
casse-noisettes.jeuxcooperatifs.com
jeuxcooperatifs.fr
jouetsjeuxethiques.com
jeuxjouetsethiques.be
casse-noisettes.be
jeuxcooperatifs.casse-noisettes.be
jeuxjouetsethiques.casse-noisettes.be
jouetsjeuxethiques.casse-noisettes.be
    My main domaine of the serveur is cassenoisettes.be
    my domaine of one other accounts is casse-noisettes.be (is on thise domain that i have problème with email.
    over this domaine compagnon i have jeuxcooperatifs.fr and redirect to casse-noisettes.be

    jeuxjouetsethiques.be
    jouetsjeuxethiques.com
    is subdomaine de casse-noisettes.be


    jeuxcooperatifs.com (i don't have anymore this domaine...)

    in iptables :

    Code:
    # FTP Out
iptables -A OUTPUT -p tcp --dport 20:21 -j ACCEPT

# FTP In
modprobe ip_conntrack_ftp # ligne facultative avec les serveurs OVH
iptables -A INPUT -p tcp --dport 20:21 -j ACCEPT
iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT

# Mail SMTP:25
iptables -t filter -A INPUT -p tcp --dport 25 -j ACCEPT
iptables -t filter -A OUTPUT -p tcp --dport 25 -j ACCEPT

# Mail POP3:110
iptables -t filter -A INPUT -p tcp --dport 110 -j ACCEPT
iptables -t filter -A OUTPUT -p tcp --dport 110 -j ACCEPT

# Mail IMAP:143
iptables -t filter -A INPUT -p tcp --dport 143 -j ACCEPT
iptables -t filter -A OUTPUT -p tcp --dport 143 -j ACCEPT

# Mail POP3S:995
iptables -t filter -A INPUT -p tcp --dport 995 -j ACCEPT
iptables -t filter -A OUTPUT -p tcp --dport 995 -j ACCEPT

    Wath can i do ?
     
    #3 fly_in_the_sky, Nov 17, 2013
    Last edited: Nov 17, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Try searching for the remote sender's email address in /var/log/exim_mainlog. EX:

    Code:
    exigrep remote-user@remote-server /var/log/exim_mainlog
    Also, have you tried sending from other locations besides Google?

    Thank you.
     
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    #4 cPanelMichael, Nov 20, 2013
  5. fly_in_the_sky

    fly_in_the_sky Active Member

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    Hello :
    Code:
    root"AT"serveurcasse [~]# exigrep nicolas.deru"AT"casse-noisettes.be /var/log/exim_mainlog
2013-11-17 03:38:05 1VhsFP-0008Ie-B0 => nicolas.deru <nicolasATcasse-noisettes.be> R=virtual_user T=virtual_userdelivery
2013-11-17 03:38:05 1VhsFP-0008Ie-B0 Completed


2013-11-21 03:48:05 1VjKJH-0005qO-Gx <= root"AT"serveurcasse.cassenoisettes.be U=root P=local S=54517 T="Logwatch for serveurcasse.cassenoisettes.be (Linux)" for nicolas.deru"AT"casse-noisettes.be
2013-11-21 03:48:05 1VjKJH-0005qO-Gx => nicolas.deru <nicolas"AT"casse-noisettes.be> R=virtual_user T=virtual_userdelivery
2013-11-21 03:48:05 1VjKJH-0005qO-Gx Completed

    I trye with yahoo and gmail... but same probleme...
    It can be that the pop or email paquege of my server are not good installed ?
    What is strange is that i can send email from mycpanel Horde to oder people.... but not receive and not use pop protocol to download my email from a pop client
    tanks for your help
     
    #5 fly_in_the_sky, Nov 21, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The logs you posted show the message completed successfully. Feel free to open a ticket so we can take a closer look and attempt to reproduce the issue. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #6 cPanelMichael, Nov 21, 2013
  7. fly_in_the_sky

    fly_in_the_sky Active Member

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    Ok
    My Request id is: 4407775.
     
    #7 fly_in_the_sky, Nov 28, 2013
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To update, it appears the email for this domain name is handled on a remote mail server. Thus, messages sent to it will show up on that mail server, and not in Horde on the cPanel server.

    Thank you.
     
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    #8 cPanelMichael, Dec 6, 2013
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