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Email Problems - Subdomain errors with email?

Discussion in 'E-mail Discussions' started by bert, Mar 28, 2002.

  1. bert

    bert Well-Known Member

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    A lot of our users are getting messages similar to this while checking their email:

    &Sorry cannot find an owner for that domain [subdomains.domain.com]&

    These clients are obviously using mail.domain.com for POP3 server, but the server is giving errors saying that a user for a subdomain within their domain is not found?

    Please help correct this issue. This started right after the CPanel updates.

    Thank you.
     
  2. bdraco

    bdraco Guest

    [quote:cc9fb564ae][i:cc9fb564ae]Originally posted by bert[/i:cc9fb564ae]

    A lot of our users are getting messages similar to this while checking their email:

    &Sorry cannot find an owner for that domain [subdomains.domain.com]&

    These clients are obviously using mail.domain.com for POP3 server, but the server is giving errors saying that a user for a subdomain within their domain is not found?

    Please help correct this issue. This started right after the CPanel updates.

    Thank you.

    [/quote:cc9fb564ae]

    Try
    /scripts/updateuserdomains
     
  3. bert

    bert Well-Known Member

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    Thank you Nick. I will try that. :)
     
  4. moronhead

    moronhead Well-Known Member

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    [quote:c5e0e7f1ac][i:c5e0e7f1ac]Originally posted by bert[/i:c5e0e7f1ac]

    A lot of our users are getting messages similar to this while checking their email:

    &Sorry cannot find an owner for that domain [subdomains.domain.com]&

    These clients are obviously using mail.domain.com for POP3 server, but the server is giving errors saying that a user for a subdomain within their domain is not found?

    Please help correct this issue. This started right after the CPanel updates.

    Thank you.

    [/quote:c5e0e7f1ac]
    What I can't understand is how can they check their subdomain email by logging in to their mail server? Do you mean they are logging into their primary email account to fetch their subdomain's mail?
     
  5. bert

    bert Well-Known Member

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    [quote:000f342a3a][i:000f342a3a]Originally posted by moronhead[/i:000f342a3a]

    [quote:000f342a3a][i:000f342a3a]Originally posted by bert[/i:000f342a3a]

    A lot of our users are getting messages similar to this while checking their email:

    &Sorry cannot find an owner for that domain [subdomains.domain.com]&

    These clients are obviously using mail.domain.com for POP3 server, but the server is giving errors saying that a user for a subdomain within their domain is not found?

    Please help correct this issue. This started right after the CPanel updates.

    Thank you.

    [/quote:000f342a3a]
    Do you mean they are logging into their primary email account to fetch their subdomain's mail?[/quote:000f342a3a]

    They are simply checking the email for their domain, not for a subdomain. Example:

    Domain: domain.com
    User Email: john@domain.com

    The user goes to Outlook or other client, enters &mail.domain.com& as the POP3 server, enters john@domain.com as the account login name, enters his pass, etc and when checking, he gets the error that &Sorry cannot find an owner for that domain [subdomain.domain.com]& The subdomain part is simply a subdomain that the user has created, but he is not even looking to pull mail for it and he isn't even specifying the subdomain as a POP3 server.
     
  6. bdraco

    bdraco Guest

    [quote:834eae3d23][i:834eae3d23]Originally posted by bert[/i:834eae3d23]

    [quote:834eae3d23][i:834eae3d23]Originally posted by moronhead[/i:834eae3d23]

    [quote:834eae3d23][i:834eae3d23]Originally posted by bert[/i:834eae3d23]

    A lot of our users are getting messages similar to this while checking their email:

    &Sorry cannot find an owner for that domain [subdomains.domain.com]&

    These clients are obviously using mail.domain.com for POP3 server, but the server is giving errors saying that a user for a subdomain within their domain is not found?

    Please help correct this issue. This started right after the CPanel updates.

    Thank you.

    [/quote:834eae3d23]
    Do you mean they are logging into their primary email account to fetch their subdomain's mail?[/quote:834eae3d23]

    They are simply checking the email for their domain, not for a subdomain. Example:

    Domain: domain.com
    User Email: john@domain.com

    The user goes to Outlook or other client, enters &mail.domain.com& as the POP3 server, enters john@domain.com as the account login name, enters his pass, etc and when checking, he gets the error that &Sorry cannot find an owner for that domain [subdomain.domain.com]& The subdomain part is simply a subdomain that the user has created, but he is not even looking to pull mail for it and he isn't even specifying the subdomain as a POP3 server.
    [/quote:834eae3d23]

    If this is still a problem please send the ip/root to nick@cpanel.net and I'll fix it for you. Also be sure to include a user with the problem.
     
  7. bert

    bert Well-Known Member

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    I was explaining the problem again for moronhead. I have not heard from any customer about this issue since running /scripts/updateuserdomains , but I will certainly send you the login info Nick if the problem persists.

    Thank you :)
     
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