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Email problems - time out

Discussion in 'General Discussion' started by jarecki74, Nov 11, 2017.

  1. jarecki74

    jarecki74 Active Member

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    Hi

    i have problem with new cpanel/whm server

    email not working

    in

    Home »
    Service Configuration »
    Service Manager
    Exim Mail Server (on another port) i have set 587 but still not working


    can anyone help please ?

    any sugestion ?


    Code:
    
    +++++++++++++++++
    LOG: MAIN
    cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1eDSUi-0000fi-Pp
    delivering 1eDSUi-0000fi-Pp
    LOG: MAIN
    Sender identification U=webinfocloud D=naukajazdyjawor.pl S=test@naukajazdyjawor.pl
    Connecting to gmail-smtp-in.l.google.com [173.194.220.27]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    H=gmail-smtp-in.l.google.com [173.194.220.27] Connection timed out
    Connecting to alt1.gmail-smtp-in.l.google.com [74.125.23.27]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    H=alt1.gmail-smtp-in.l.google.com [74.125.23.27] Connection timed out
    Connecting to alt2.gmail-smtp-in.l.google.com [74.125.28.27]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    H=alt2.gmail-smtp-in.l.google.com [74.125.28.27] Connection timed out
    Connecting to alt3.gmail-smtp-in.l.google.com [74.125.198.27]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
    H=alt3.gmail-smtp-in.l.google.com [74.125.198.27] Connection timed out
    Connecting to alt4.gmail-smtp-in.l.google.com [74.125.132.27]:25 ... failed: Connection timed out (timeout=5m) 
    
     
    #1 jarecki74, Nov 11, 2017
    Last edited by a moderator: Nov 11, 2017
  2. web-project

    web-project Well-Known Member

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    check with your provider or your firewall that the port 25 is open
     
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  3. 24x7server

    24x7server Well-Known Member

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    Hi,

    Connection timed out issues occur when they are not able to connect to the remote host properly. You have to check if port 25 is properly enabled on your server and also try to check if the remote server port is responding or not..

    # telnet <serverIP> 25
    # telnet 74.125.132.27 25
    # ping 74.125.132.27


    Try to execute above commands on your server.. Also check your server resolver settings.
     
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  4. jarecki74

    jarecki74 Active Member

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    i have get response from my cloud ISP

    ++++++++++
    During the first month SMTP ports are closed for all customers to avoid spam abuse. If you want, we can open the ports for your account earlier, but if we receive spam abuse report, your account will be suspended. Please contact us again if you want to open the ports earlier.
    ++++++++++++
     
    #4 jarecki74, Nov 11, 2017
    Last edited: Nov 11, 2017
  5. web-project

    web-project Well-Known Member

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    It’s answer for your question
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    You will need to ask your provider to open those ports.

    Thank you.
     
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