acidrain97

Member
Dec 19, 2011
5
0
51
cPanel Access Level
Root Administrator
I updated to the latest version of cpanel and all of the sudden I can not access or send email. Roundcube reports connection to storage server failed, squirrel mail is a blank page and horrde 'Login failed because your username or password was entered incorrectly.' Does anyone know how to fix this. I have forced re-installs on all email clients, forced re-install on cpanel, fixed email permissions. nothing. any ideas?

thanx
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Are you only experiencing this problem with Webmail, or does it apply to email clients installed on your desktop as well? Do you notice any specific errors in the "/var/cpanel/roundcube/log/errors" file?

Use the following commands to check if any partitions are at 100% usage:

Code:
df -h
df -i
Also, check to make sure IMAP is enabled in "WHM Home » Service Configuration » Service Manager".

Thank you.
 

acidrain97

Member
Dec 19, 2011
5
0
51
cPanel Access Level
Root Administrator
the log says
10-Jul-2013 21:02:15 +0400]: IMAP Error: Login failed for XXXXXXX from XX.XX.XXX.XXX. Could not connect to localhost:143: php_network_getaddresses: getaddrinfo failed: Name or service not known in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcube_imap.php on line 191 (GET /cpsess6863819433/3rdparty/roundcube/index.php)

I do not have any firewalls up. is that message saying i have 143 blocked for some reason?
 

acidrain97

Member
Dec 19, 2011
5
0
51
cPanel Access Level
Root Administrator
I found the problem

/ect/hosts had a permission of 600. changed it to 644 works now unless this is a bad idea.
 
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