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Email quota exceeded overall account limit by 25 gigs...

Discussion in 'E-mail Discussions' started by Morecoffee, Sep 24, 2015.

  1. Morecoffee

    Morecoffee Registered

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    I have a reseller account and one of the account's email (imap) was set to unlimited. The email account was up to 40 gigs when I noticed it. The overall limit for the account was set to 16 gigabytes. Could this be a glitch in Cpanel? I was able to verify the account space used as I moved it to gmail. 10 gigs of email was in the Inbox... and when transferred it was 10 gigs at Google. The remaining emails were in a folder named archive. I believe this folder was created by the client on their local machine... I assume the folder creation is mirrored to the server. Not sure why but the emails in the that folder were in triplicate, copies of the ones in the inbox. Which makes perfect sense with it being at 30 gigs.

    I just thought I would bring to everyone's attention as it could be quite a problem if email accounts can somehow exceed the overall disk quota for the account. Has anyone else ran into this issue?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    I think Email Archiving support is enable on your server and due to that you are getting this disk space issues.

    Try to check it through cPanel >> Mail > Email Archiving
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The email archiving system does not archive messages that you receive before you enable the the archiving feature. Did the account show up as at it's disk space limit, or was it behaving in a way that it had an unlimited quota?

    Thank you.
     
  4. Morecoffee

    Morecoffee Registered

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    This was in a reseller account... I do not think archiving was enabled. The individual email account was set to unlimited, the overall cpanel account was set to 16 gigs.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    For instance, when you noticed the issue, could you still upload new files to the account, or was it behaving like an account at it's quota limit? This sounds like an issue with quota on the system, as opposed to cPanel not enforcing the limits.

    Thank you.
     
  6. Morecoffee

    Morecoffee Registered

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    I was still able to upload to the account.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    I've been unable to reproduce this issue on a test system. Is it something you can still reproduce on your server? If not, please let us know if you encounter this issue again so we can take a closer look.

    Thank you.
     
  8. Morecoffee

    Morecoffee Registered

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    Thanks for looking into this issue. I have since removed that particular account, I switched the domain over to use Google apps. If I encounter this issue again I will post back. One thing I did not mention previously is that this particular account's email would have had many large email attachments...
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    The large email attachments should not make a difference in the quota limitation issue. Feel free to reply back if this happens again.

    Thank you.
     
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