cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello :)

Have you checked the email directory for the user manually to confirm there is no disk space usage? For example, you could run a command such as:

Code:
du -sh /home/username/mail/domain.com/email-user
Does this also show lower usage than is reported? Keep in mind that disk space usage for email accounts is only recalculated every four hours.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
You can try rebuilding the "maildirsize" file for this account with a command such as:

Code:
/scripts/generate_maildirsize --verbose --confirm username
Thank you.