Email Quotas on cPanel 58

[Secmas]

Uff, I was waiting for version 58 as it will be a lot better than 56 and now I found that I have the same issue in my server.

Customers calling why they can't access their webmail accounts with the "Over quota" error, I upgraded the Quota from 2GB to 3GB and the "Over quota" error continues.

My server has 58.0.13 and using:
/scripts/fixquotas
didn't help at all.

@cPanelMichael
My server is a CloudLINUX, do I still have to do:
> ll /dev/root
> /dev/root -> sda5
# ln -s /dev/sda5 /dev/root
# /scripts/fixquotas
??

 

[cPanelMichael]

Customers calling why they can't access their webmail accounts with the "Over quota" error,

Hello,

Could you let us know the full error message in /usr/local/cpanel/logs/error_log or /var/log/maillog when this happens? Also, note that a few bug resolutions are included with cPanel version 58.0.17 that might help to address this issue:

Fixed case CPANEL-7828: Recalculate the dovecot quota when running generate_maildirsize.
Fixed case CPANEL-7859: Clear dovecot-quota cache files after quota resync.

This version is currently published to the "Edge" and "Current" build tiers. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

58 Change Log - Change Logs - cPanel Documentation
How can I update cPanel & WHM?
Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[Secmas]

Right now I have again the same issue, I have an account listed on the ACCOUNTS OVER QUOTA, I have modified the quota there giving more space and the account disappeared from the list, but when I try to access any webmail account the error 500 appears.

Under /var/log/cpanel/error_log shows the following:
[2016-08-09 12:07:14 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess4520452638/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.
[2016-08-09 12:09:34 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 507.
[2016-08-09 12:09:43 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess5271622786/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.

 

[Secmas]

FOUND IT!!
Ok, the errors listed above gave me some info to check for the time out error and a post by Chirpy out in chirpy, Feb 15, 2006 has the fix for it.

I never had any errors of time out before, just until last 58.0.13. I did what Chirpy said back in 2006:
Updating “Max cPanel process memory” from “512” to “1024”.

By the way 512 is the default in WHM, but seems it is to low now.

Regards,
Sergio

 

[cPanelMichael]

I never had any errors of time out before, just until last 58.0.13

The following resolution with cPanel 58.0.17 should correct this problem:

Fixed case CPANEL-7856: Have admins adjust LMTP’s process_limit, not client_limit.

Try increasing the "LMTP Process Limit" value in "WHM Home >> Service Configuration >> Mailserver Configuration" if the issue persists after updating to this version or newer.

Thank you.