Secmas

Well-Known Member
Feb 18, 2005
358
11
168
Uff, I was waiting for version 58 as it will be a lot better than 56 and now I found that I have the same issue in my server.

Customers calling why they can't access their webmail accounts with the "Over quota" error, I upgraded the Quota from 2GB to 3GB and the "Over quota" error continues.

My server has 58.0.13 and using:
/scripts/fixquotas
didn't help at all.

@cPanelMichael
My server is a CloudLINUX, do I still have to do:
> ll /dev/root
> /dev/root -> sda5
# ln -s /dev/sda5 /dev/root
# /scripts/fixquotas
??
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Customers calling why they can't access their webmail accounts with the "Over quota" error,
Hello,

Could you let us know the full error message in /usr/local/cpanel/logs/error_log or /var/log/maillog when this happens? Also, note that a few bug resolutions are included with cPanel version 58.0.17 that might help to address this issue:

Fixed case CPANEL-7828: Recalculate the dovecot quota when running generate_maildirsize.
Fixed case CPANEL-7859: Clear dovecot-quota cache files after quota resync.

This version is currently published to the "Edge" and "Current" build tiers. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

58 Change Log - Change Logs - cPanel Documentation
How can I update cPanel & WHM?
Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.
 

Secmas

Well-Known Member
Feb 18, 2005
358
11
168
Right now I have again the same issue, I have an account listed on the ACCOUNTS OVER QUOTA, I have modified the quota there giving more space and the account disappeared from the list, but when I try to access any webmail account the error 500 appears.

Under /var/log/cpanel/error_log shows the following:
[2016-08-09 12:07:14 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess4520452638/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.
[2016-08-09 12:09:34 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 507.
[2016-08-09 12:09:43 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess5271622786/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.
 

Secmas

Well-Known Member
Feb 18, 2005
358
11
168
FOUND IT!!
Ok, the errors listed above gave me some info to check for the time out error and a post by Chirpy out in chirpy, Feb 15, 2006 has the fix for it.

I never had any errors of time out before, just until last 58.0.13. I did what Chirpy said back in 2006:
Updating “Max cPanel process memory” from “512” to “1024”.

By the way 512 is the default in WHM, but seems it is to low now.

Regards,
Sergio
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
I never had any errors of time out before, just until last 58.0.13
The following resolution with cPanel 58.0.17 should correct this problem:

Fixed case CPANEL-7856: Have admins adjust LMTP’s process_limit, not client_limit.

Try increasing the "LMTP Process Limit" value in "WHM Home >> Service Configuration >> Mailserver Configuration" if the issue persists after updating to this version or newer.

Thank you.