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Email Quotas on cPanel 58

Discussion in 'General Discussion' started by Secmas, Aug 8, 2016.

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  1. Secmas

    Secmas Well-Known Member

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    Uff, I was waiting for version 58 as it will be a lot better than 56 and now I found that I have the same issue in my server.

    Customers calling why they can't access their webmail accounts with the "Over quota" error, I upgraded the Quota from 2GB to 3GB and the "Over quota" error continues.

    My server has 58.0.13 and using:
    /scripts/fixquotas
    didn't help at all.

    @cPanelMichael
    My server is a CloudLINUX, do I still have to do:
    > ll /dev/root
    > /dev/root -> sda5
    # ln -s /dev/sda5 /dev/root
    # /scripts/fixquotas
    ??
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the full error message in /usr/local/cpanel/logs/error_log or /var/log/maillog when this happens? Also, note that a few bug resolutions are included with cPanel version 58.0.17 that might help to address this issue:

    Fixed case CPANEL-7828: Recalculate the dovecot quota when running generate_maildirsize.
    Fixed case CPANEL-7859: Clear dovecot-quota cache files after quota resync.

    This version is currently published to the "Edge" and "Current" build tiers. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

    58 Change Log - Change Logs - cPanel Documentation
    How can I update cPanel & WHM?
    Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
  3. Secmas

    Secmas Well-Known Member

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    Right now I have again the same issue, I have an account listed on the ACCOUNTS OVER QUOTA, I have modified the quota there giving more space and the account disappeared from the list, but when I try to access any webmail account the error 500 appears.

    Under /var/log/cpanel/error_log shows the following:
    [2016-08-09 12:07:14 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess4520452638/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.
    [2016-08-09 12:09:34 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 507.
    [2016-08-09 12:09:43 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess5271622786/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.
     
  4. Secmas

    Secmas Well-Known Member

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    FOUND IT!!
    Ok, the errors listed above gave me some info to check for the time out error and a post by Chirpy out in chirpy, Feb 15, 2006 has the fix for it.

    I never had any errors of time out before, just until last 58.0.13. I did what Chirpy said back in 2006:
    Updating “Max cPanel process memory” from “512” to “1024”.

    By the way 512 is the default in WHM, but seems it is to low now.

    Regards,
    Sergio
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    The following resolution with cPanel 58.0.17 should correct this problem:

    Fixed case CPANEL-7856: Have admins adjust LMTP’s process_limit, not client_limit.

    Try increasing the "LMTP Process Limit" value in "WHM Home >> Service Configuration >> Mailserver Configuration" if the issue persists after updating to this version or newer.

    Thank you.
     
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