Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

email reporting RDNS failed

Discussion in 'E-mail Discussion' started by keat63, Jan 30, 2015.

  1. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    981
    Likes Received:
    41
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Looking in my daily bounced mails, i spotted this today from a customers server.

    X-AntiAbuse: Primary Hostname - host.server.co.uk
    X-AntiAbuse: Original Domain - customer.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - adomian.co.uk
    X-Get-Message-Sender-Via: my.server.co.uk: authenticated_id: email@adomian.co.uk
    X-DNS-Warning: Reverse DNS lookup failed for host xxx.xxx.xxx.xx
    X-HELO-Warning: Remote host xxx.xxx.xxx.xx incorrectly presented itself as my.server.co.uk
    Received-SPF: pass (in6b.electric.net: domain of adomian.co.uk designates xxx.xxx.xxx.xx as permitted sender)
    client-ip=xxx.xxx.xxx.xx; envelope-from=email@adomian.co.uk; helo=host.server.co.uk;

    So i ran 3 different RDNS tests from 3 different online engines and all 3 resolved the reverse dns to my server, using the same IP address as the one listed in those headers.

    Any ideas ?
     
    #1 keat63, Jan 30, 2015
  2. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    981
    Likes Received:
    41
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Maybe this might be some remnant from my recent incorrect NS.
     
    #2 keat63, Jan 30, 2015
  3. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,789
    Likes Received:
    83
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    Please contact your hosting provider and ask them to check the RDNS Of your server, May be RDNS is not setup correctly and due to that you are getting this issues.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 24x7server, Jan 31, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,700
    Likes Received:
    1,791
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Have you verified the hostname of the server resolves to the IP address used for sending email, and that IP address has RDNS pointed back to the hostname?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 2, 2015
  5. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    981
    Likes Received:
    41
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    I'd been toying with the reserve IP address and made a schoolboy error in DNS.
    As soon as i saw it, i knew what it was.
     
    #5 keat63, Feb 2, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,700
    Likes Received:
    1,791
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Feb 2, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - email reporting RDNS
  1. jk_dc

    Email Tracking & Reporting

    jk_dc, Apr 20, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    87
    cPanelMichael
    Apr 20, 2018
  2. SeitanMan

    cPanel email stats reporting

    SeitanMan, Feb 19, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    235
    cPanelMichael
    Feb 20, 2018
  3. catadtst

    New Thread Email disk usage issue

    catadtst, Jun 22, 2018 at 3:21 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    16
    catadtst
    Jun 22, 2018 at 3:21 AM
  4. Mohinder Singh

    New Thread Squirremail, Horde 404 error

    Mohinder Singh, Jun 22, 2018 at 12:48 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    17
    Mohinder Singh
    Jun 22, 2018 at 12:48 AM
  5. Avraham Krief

    HIPAA compliant email?

    Avraham Krief, Jun 21, 2018 at 10:42 AM, in forum: E-mail Discussion
    Replies:
    4
    Views:
    46
    sparek-3
    Jun 21, 2018 at 11:42 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice