Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

email reporting RDNS failed

Discussion in 'E-mail Discussion' started by keat63, Jan 30, 2015.

  1. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,032
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Looking in my daily bounced mails, i spotted this today from a customers server.

    X-AntiAbuse: Primary Hostname - host.server.co.uk
    X-AntiAbuse: Original Domain - customer.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - adomian.co.uk
    X-Get-Message-Sender-Via: my.server.co.uk: authenticated_id: email@adomian.co.uk
    X-DNS-Warning: Reverse DNS lookup failed for host xxx.xxx.xxx.xx
    X-HELO-Warning: Remote host xxx.xxx.xxx.xx incorrectly presented itself as my.server.co.uk
    Received-SPF: pass (in6b.electric.net: domain of adomian.co.uk designates xxx.xxx.xxx.xx as permitted sender)
    client-ip=xxx.xxx.xxx.xx; envelope-from=email@adomian.co.uk; helo=host.server.co.uk;

    So i ran 3 different RDNS tests from 3 different online engines and all 3 resolved the reverse dns to my server, using the same IP address as the one listed in those headers.

    Any ideas ?
     
    #1 keat63, Jan 30, 2015
  2. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,032
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Maybe this might be some remnant from my recent incorrect NS.
     
    #2 keat63, Jan 30, 2015
  3. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,888
    Likes Received:
    90
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    Please contact your hosting provider and ask them to check the RDNS Of your server, May be RDNS is not setup correctly and due to that you are getting this issues.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 24x7server, Jan 31, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,396
    Likes Received:
    1,951
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Have you verified the hostname of the server resolves to the IP address used for sending email, and that IP address has RDNS pointed back to the hostname?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 2, 2015
  5. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    1,032
    Likes Received:
    47
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    I'd been toying with the reserve IP address and made a schoolboy error in DNS.
    As soon as i saw it, i knew what it was.
     
    #5 keat63, Feb 2, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,396
    Likes Received:
    1,951
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Feb 2, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - email reporting RDNS
  1. jk_dc

    Email Tracking & Reporting

    jk_dc, Apr 20, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    369
    cPanelMichael
    Apr 20, 2018
  2. SeitanMan

    cPanel email stats reporting

    SeitanMan, Feb 19, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    594
    cPanelMichael
    Feb 20, 2018
  3. brand_land

    New Thread Email Backup

    brand_land, Dec 10, 2018 at 7:05 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    23
    brand_land
    Dec 10, 2018 at 7:05 AM
  4. RobinF28

    DKIM for 'root' user, to avoid emails going to spam

    RobinF28, Dec 8, 2018 at 12:54 PM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    102
    cPanelMichael
    Dec 10, 2018 at 11:16 AM
  5. chris0147

    New Thread Problem sending email with exim

    chris0147, Dec 8, 2018 at 11:22 AM, in forum: E-mail Discussion
    Replies:
    10
    Views:
    245
    chris0147
    Dec 9, 2018 at 9:39 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice