Email routing - emphasis it is for INCOMING emails!

[eitanc]

Hi,

I had today a support case (cpanel insiders, see case 93484297) that I opened because incoming email messages that reached the server but were not delivered to their matching mailbox. The delivery report wrote "SMTP error from remote mail server after RCPT TO:<[email protected]>: 554 5.7.1 <[email protected]>: Recipient address rejected: NO-DOMAIN."

Very unclear... it took me lots of googling to finally solve this, and enable the message to reach the mailbox - by changing, in the cpanel interface, in the section of "Email Routing", the value of my domain - from "Automatically Detect Configuration (recommended)" to "Local Mail Exchanger".

My take from this is asking you to change this section title to be "Routing Incoming Email". Yes, I know, "incoming" is written in the description inside this page, but it will be much better if the title will make it stronger.
I, silly me, until now was sure this section is for general email routing, meaning also for outgoing emails, so it possibly made me choose wrong here.

Thanks.

 

[eitanc]

Also, please:

1. Add a support KB page for this issue. It will help lots of folks and save time and frustration

2. At this "Email Routing" page you direct people to select the "Auto" option as you note it with "(recommended)", but it did not work for me... better see how you can improve the way it works, so it will fulfil its promise...
For example, the text for "auto" states "The system uses the following criteria to detect the email routing settings: Local Mail Exchanger - Lowest numbered mail exchanger points to an IP address on this server." - But in my case, my domain's internet, public, MX records (I have two) - none pointed to my server's only public IP..., so "auto" was not helpful here.
The text for the "Local" option is better - "The server will always accept mail for this domain. The system will deliver mail to the local mailbox.", so it can stay.

3. Add in-page test and text, at this "Email Routing" page, regarding the selection folks do - if they choose option X - run tests (like DNS looks up for the MX records) and then show a text to the user like (I am making up stuff here, just follow the general idea) - "You have selected "Local Mail Exchanger"

Try to actively assist the user to do the correct selection, don't just show him texts - you are the know-all of this system and have the most experience with it - help us make it run smoothly.

 

[cPanelLauren]

Thanks for the feedback. Looking at the support request all seems to be resolved now but do let us know if you have any further concerns!

 

[eitanc]

Thanks.
I know the case is resolved.
My concern is that you will apply my UI suggestions.

 

[cPanelLauren]

I can't guarantee that but I can pass the feedback on to the team responsible.

 

[eitanc]

That's all I wished for.

Say, is there a forum and/or email address to send to cpanel and product enhancments requests?