email search box doesn't work as expected

[Ramon Pego]

when I try to search for something that uses space or numbers in the string
returns error

like this:


if i try to search with only "licitacao" works
but if i use spaces or numbers doesnt

 

[cPRex]

Hey there! I wasn't able to reproduce this on my end as the search worked just the same with or without spaces. It sounds like this could be a specific issue with the mailbox. Could you check the /usr/local/cpanel/logs/error_log file while you perform this work to see if there are any additional details there? You could also check /var/log/maillog to see if there is a connection issue with the mail server itself.

 

[Ramon Pego]

/usr/local/cpanel/logs/error_log

Cpanel::FeatureShowcase::_filter_is_showcased(Cpanel::Config::ConfigObj::Filter::FilterList=HASH(0x2223858), undef) called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Filter.pm line 92
        eval {...} called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Filter.pm line 94
        Cpanel::Config::ConfigObj::Filter::filter(Cpanel::Config::ConfigObj::Filter=HASH(0x2223618), "is_showcased", undef, Cpanel::Config::ConfigObj::Filter::FilterList=HASH(0x2223858)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 364
        Cpanel::FeatureShowcase::_default_filter_list(Cpanel::FeatureShowcase=HASH(0x22358e0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 94
        Cpanel::FeatureShowcase::refine_driver_list_to_showcased(Cpanel::FeatureShowcase=HASH(0x22358e0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 85
        Cpanel::FeatureShowcase::new("Cpanel::FeatureShowcase", HASH(0x2223270)) called at whostmgr/bin/whostmgr10.pl line 311
        main::redirect_to_display_showcased_features("scripts3/feature_showcase") called at whostmgr/bin/whostmgr10.pl line 385
        main::roothtml(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 274
        Whostmgr::Dispatch::_do_call(__CPANEL_HIDDEN__, HASH(0x2235730), HASH(0x2235790)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 172
        Whostmgr::Dispatch::dispatch(__CPANEL_HIDDEN__, 1, ARRAY(0x220a438)) called at whostmgr/bin/whostmgr10.pl line 242
 at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/Market/META.pm line 121.
        Cpanel::Config::ConfigObj::Driver::Market::META::__ANON__(Cpanel::Exception::Market::Disabled=HASH(0x352cba8)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 118
        Try::Tiny::try(CODE(0x32ed1d0), Try::Tiny::Catch=REF(0x3082210)) called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/Market/META.pm line 122
        Cpanel::Config::ConfigObj::Driver::Market::META::can_be_enabled() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/Market/META.pm line 131
        Cpanel::Config::ConfigObj::Driver::Market::META::showcase() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Meta.pm line 106
        eval {...} called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Meta.pm line 104
        Cpanel::Config::ConfigObj::Interface::Meta::load_driver_meta_content(Cpanel::Config::ConfigObj::Interface::Meta=HASH(0x30bce80), Cpanel::Config::ConfigObj::Driver::Market=HASH(0x30b4df0)) called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Meta.pm line 54
        Cpanel::Config::ConfigObj::Interface::Meta::set_meta_content_from_driver(Cpanel::Config::ConfigObj::Interface::Meta=HASH(0x30bce80), Cpanel::Config::ConfigObj::Driver::Market=HASH(0x30b4df0)) called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Config/v1.pm line 174
        Cpanel::Config::ConfigObj::Interface::Config::v1::meta(Cpanel::Config::ConfigObj::Driver::Market=HASH(0x30b4df0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 383
        Cpanel::FeatureShowcase::_filter_is_showcased(Cpanel::Config::ConfigObj::Filter::FilterList=HASH(0x2223858), undef) called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Filter.pm line 92
        eval {...} called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Filter.pm line 94
        Cpanel::Config::ConfigObj::Filter::filter(Cpanel::Config::ConfigObj::Filter=HASH(0x2223618), "is_showcased", undef, Cpanel::Config::ConfigObj::Filter::FilterList=HASH(0x2223858)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 364
        Cpanel::FeatureShowcase::_default_filter_list(Cpanel::FeatureShowcase=HASH(0x22358e0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 94
        Cpanel::FeatureShowcase::refine_driver_list_to_showcased(Cpanel::FeatureShowcase=HASH(0x22358e0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 85
        Cpanel::FeatureShowcase::new("Cpanel::FeatureShowcase", HASH(0x2223270)) called at whostmgr/bin/whostmgr10.pl line 311
        main::redirect_to_display_showcased_features("scripts3/feature_showcase") called at whostmgr/bin/whostmgr10.pl line 385
        main::roothtml(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 274
        Whostmgr::Dispatch::_do_call(__CPANEL_HIDDEN__, HASH(0x2235730), HASH(0x2235790)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 172
        Whostmgr::Dispatch::dispatch(__CPANEL_HIDDEN__, 1, ARRAY(0x220a438)) called at whostmgr/bin/whostmgr10.pl line 242

on "/var/log/maillog" shows nothing about this error

 

[cPRex]

I don't think those logs are related either as they are referencing the Feature Showcase tool in WHM. Could you get a ticket submitted to our team so we can check this for you directly? If you do that, please post the number here so I can follow along and keep this thread updated.

 

[Ramon Pego]

I don't think those logs are related either as they are referencing the Feature Showcase tool in WHM. Could you get a ticket submitted to our team so we can check this for you directly? If you do that, please post the number here so I can follow along and keep this thread updated.

allways returning this
502 Bad Gateway
nginx

i tried on this link shown below your message or directly on my whm

 

[cPRex]

I checked this on my end and I'm not seeing any issues when accessing tickets.cpanel.net at this time. Can you try that again from a different browser to see if that solves the issue?

 

[Ramon Pego]

i cant login
now its not givin error 502
but:

 

[cPRex]

Thanks for that video. Can you send an email to [email protected]? That will open a ticket with us directly and I've made our Customer Service team aware you'll be doing that so they can get that to the right people.