Email search not working

Operating System & Version
Cloudlinux 8
cPanel & WHM Version
11.100.0

joaocosta

Member
Apr 17, 2021
14
3
3
FZZ - Portugal
cPanel Access Level
Reseller Owner
Hi,

I have clients with huge email accounts (more than 15gb) and when using email clients like Outlook, they can't search the contents.

All email accounts on the server are maildir and I have Solr installed, however this lookup doesn't happen.

How can I solve the problem?
 

ServerHealers

Member
Sep 21, 2015
9
7
53
India
cPanel Access Level
Root Administrator
Hello @joaocosta,

Solr is Java based something that needs a decent amount of memory to perform well. From what you mentioned it seems Solr is reaching its memory limit and that is why you don't see any results. Consider increasing the default memory limit of Solr as mentioned here: How to increase the Solr memory limit
That will solve your issues, and if not, try after disabling Solr.
 
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Handssler Lopez

Well-Known Member
Apr 30, 2019
84
25
8
Guatemala
cPanel Access Level
Root Administrator
The problem you are having is not from the server according to the little information you provide, it is an Outlook file indexing problem

Have you already tried searching through WebMail? If webmail fails, the problem is with the server, otherwise it is an application problem or error, in this particular case, Outlook.

Have you already tried in Mozilla Thunderbird?, this does index automatically and locally all emails even if the accounts are Imap.

additional error occurs in all accounts? only in outlook pc, mac or mobile? it's updated? what version are you using 2003, 2016, 2019, 2021, 365?
 

joaocosta

Member
Apr 17, 2021
14
3
3
FZZ - Portugal
cPanel Access Level
Reseller Owner
Hi @Handssler Lopez,

I am grateful for your attention on this matter.

I also had a feeling that it is something related to Outlook, because in Webmail, Thunderbird and even BlueMail, which I installed just for testing.

The problems my client reports were in Outlook 2016, Outlook 2019, Outlook Mobile and Windows Live Mail, this is because the company has several PCs and they all have different versions.

The situation is that he works with other companies in a "nest of companies" and some use Microsoft Exchange and for him, Microsoft is "big" and I'm a "small company", the error must always be on my side.

I've made my client see several times that this is wrong and that Microsoft makes a lot of mistakes, but as sometimes people's culture in this sense is limited...

Unfortunately, I'm not surprised that Microsoft limits search and other functionality to emails hosted on servers external to theirs.

I will be keeping an eye on this situation and, once again, I am grateful that you came to reinforce the idea that I was having of this situation.

Regards from Portugal

João Costa
 
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