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email sending problem in smtp

Discussion in 'E-mail Discussion' started by farid_sdt, Apr 16, 2019.

  1. farid_sdt

    farid_sdt Member

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    hi,
    when i try to send smtp mail, i get the following result:

    Unable to read data from the transport connection: net_io_connectionclosed.

    this happened after i reseted the exim configuration manager in cpanel.
    please tel me how to solve it.
     
    #1 farid_sdt, Apr 16, 2019
  2. farid_sdt

    farid_sdt Member

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    when i try no encryption, i get the following:
    Service not available, closing transmission channel. The server response was:service temporarily unavailable, closing transmission
     
    #2 farid_sdt, Apr 16, 2019
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @farid_sdt

    Can you tell me about any customizations you might have made to the exim configuration in the past and exactly how you reset the exim configuration?
     
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    #3 cPanelLauren, Apr 16, 2019
  4. farid_sdt

    farid_sdt Member

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    hi,
    there were some changes that i didn't know what they were, some things have been disabled as wrong ( for example Require clients to connect with SSL or issue the STARTTLS command before they are allowed to authenticate with the server. ).

    i tried reseting exim configuration using the feature available in exim configuration manager. i tried the following options one by one:
    option 2
    option 3
    option 5
    option 1

    none solved the problem.
     
    #4 farid_sdt, Apr 16, 2019
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I'd suggest to open a ticket at this point which you can do using the link in my signature. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


    Thanks!
     
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    #5 cPanelLauren, Apr 16, 2019
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