SOLVED Email sent as "[email protected]"

[DennisMidjord]

Hi,

We have a problem with emails. We have a few clients that receive emails from a contact form on their WP installation.
This email is being sent to them from "[email protected]" though, and this causes issues as the mail is seen as spam.

Here's an example:
Customer uses Microsofts mail servers. His contact form on the website is set to send him an email on [email protected].
When the email is sent, we can see the following in the header:

Received: from mitsuppo by pro4.example.dk with local (Exim 4.89)

                             (envelope-from <[email protected]>)

                             id 1dD9TU-001bjq-5y

                             for [email protected]; Tue, 23 May 2017 15:03:44 +0200

Is there anything we can do about this?

 

[rpvw]

You can add the -f [email protected] to the php mail() line in the wp code
**OR**
Configure the form to use an authenticated SMTP session
**OR**
Google for ways of achieving this that will return suggestions like Changing the WordPress email "from" address without a plugin - ButlerBlog
**OR**
Ask in the wp forums, where I am sure they will have lots of advice and recommendations for plug-ins for you.

Good luck

 

[DennisMidjord]

Thanks for your reply.
The client was recently on a DirectAdmin server, and he had no issues there. Is there no setting that we can change in WHM that fixes this?

 

[rpvw]

If your users refuse to configure their wp forms to use authenticated SMTP, as I indicated, you can add the -f [email protected] to a mail.force_extra_parameters line in your php.ini for that domain. This is a run-time configuration and can be set per directory since PHP 5.0.0

Please see PHP: Runtime Configuration - Manual for more information.

 

[cPanelMichael]

Hello,

You'd need to setup WordPress to send email via SMTP to avoid the mail coming from the [email protected] address. You may find a plugin like this helpful:

Configure SMTP

Thank you.

 

[DennisMidjord]

you can add the -f [email protected] to a mail.force_extra_parameters line in your php.ini

This actually helped - thanks! The customer doesn't want to use a plugin for SMTP. He's sure that it will make his WordPress installation run slower, and to avoid a longer argument I searched for another solution.
I tried to convince him that SMTP would be a much more reliable solution but he didn't agree

 

[cPanelMichael]

Hello,

I'm glad to see the "-f" parameter in the PHP configuration file helped. Thank you for updating us with the outcome.

 

[zylstra]

The point here is that DirectAdmin allows users to send email via WordPress without, as in cPanel's case, spending hours figuring out why their emails are not delivered.

Why does cPanel not set -f [email protected] by default?

 

[cPanelMichael]

Hello @zylstra,

You can enable Set SMTP Sender: headers under the Mail tab in WHM >> Exim Configuration Manager >> Basic Editor if you want to turn this on globally without modifying the PHP configuration. Here's the description of this option:

(-f flag passed to sendmail) This will create “On behalf of” notices in Microsoft® Outlook, but it may also help track abuse of the mail system since recipients will see the SMTP login used to send each message.

You can also verify the following options are enabled:

1. Trust X-PHP-Script headers to determine the sender of email sent from processes running as nobody
If the MailHeaders patch is installed in EasyApache, cPanel will use the X-PHP-Script to determine the sender of a message for Email Archiving and Limits.

2. Query Apache server status to determine the sender of email sent from processes running as nobody
If X-PHP-Script headers are not available (MailHeaders patch is not installed in EasyApache) or not trusted, cPanel will query the webserver in order to determine the sender. This requires more resources then simply trusting the X-PHP-Script headers.

3. EXPERIMENTAL: Rewrite From: header to match actual sender
If you enabled this option, the From: header will be rewritten to be the email address of the actual message sender. If you choose the "remote" option, only messages that are being sent to remote destinations will be affected.

Note the MailHeaders patch is compiled with PHP by default with EasyApache 4.

Thank you.

 

[000]

just I have the same error.

many messages sended to [email protected]

how I can config ANY MAIL to hostname go to [email protected] ??

 

[cPRex]

@000 - are you seeing these messages come from WordPress directly? If so, did the previous workarounds mentioned not work well for you?

 

[000]

@000 - are you seeing these messages come from WordPress directly? If so, did the previous workarounds mentioned not work well for you?

thanks,
no't is from WP, is from mail delivery, errors, etc...

exigrep iF22Gudg8l9PFgAANvlYoQ /var/log/exim_mainlog

2021-01-03 19:27:19 1kwDiR-0001Je-7q => usercPanel <usercPanelHOSTNAME> R=localuser T=dovecot_delivery C="250 2.0.0 <[email protected]> iF22Gudg8l9PFgAANvlYoQ Saved"

saved WHERE?

 

[cPRex]

For this issue it might be better to open a ticket so we can see the actual domain and user in question and provide you with accurate information on what is happening with those messages.

 

[000]

For this issue it might be better to open a ticket so we can see the actual domain and user in question and provide you with accurate information on what is happening with those messages.

thanks master, id #94100062

 

[cPRex]

Thanks for getting that submitted :D

 

[000]

Thanks for getting that submitted :D

hello, your staff say:

 Unfortunately, there is not a method in cPanel or WHM to have all emails sent to your hostname forwarded to another location.

:-|

and also say:

 How to use email accounts on the server's hostname: https://support.cpanel.net/hc/en-us/articles/360054064033

thanks.

 

[000]

Ah!,

finally I can see my IMPORTANT message sended to [email protected]:

##################################################################
To check messages that have been sent to this account you may use the following steps:

- Login to the cPanel
- Click on the Email Accounts icon
- Locate the account with the blue "Default" badge
- Click "Check Email"
##################################################################

How to use email accounts on the server's hostname

Introduction Use the following information to receive email messages on the hostname of the server. The Default email account for cPanel users For each cPanel user, there exists an email acco...

support.cpanel.net