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email shows 2/3 full, but folders empty - where's it hiding?

Discussion in 'E-mail Discussions' started by expatCanuck, Apr 22, 2012.

  1. expatCanuck

    expatCanuck Member

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    Greetings -

    I have a dozen or so email addresses that I manage on my sites.
    Currently, one of those addresses (the one to which I send most
    'commercial' email, such as messages from this forum)
    shows 33/50 MB occupied in the Email Accounts widget.

    But I've gone into Horde, and reviewed each and every folder,
    deleted messages, purged trash --they're now all empty,
    except for my Inbox, which has 4 messages totaling
    less than 100KB.

    Still showing 33/50 MB occupied.

    Does anyone have any suggestions as to where the 32+ MB
    may be hiding? Or does perhaps the Email Accounts widget
    need to rescan (and is there a way to force this)?

    Are there folders that I can/should check using File Manger?
    Any & all help welcome.

    Thanks,
    - Richard
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Perform this action from shell/SSH OR simply using file manager in CPanel:

    1. Go to "/home/usercpanel/mail/domain.com/emailaccount/".
    2. Delete file named maildirsize, this file stores disk usage information. Change the number of disk quota for that email account from CPanel (inside menu Email Accounts), it will regenerate a new maildirsize file.
     
  3. ruzbehraja

    ruzbehraja Well-Known Member

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    You can also Check under the "Disk Space Usage" Breakup as to which folder it is.
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Email account size isn't automatically recalculated, so it does have to be given time to update for the size of the mailbox. The prior suggestion to delete the maildirsize file will force an update if you don't have time to wait for the size to be recalculated.
     
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