The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email Size larger than it should be!

Discussion in 'E-mail Discussions' started by BlueSteam, Mar 16, 2015.

  1. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    Hello,

    As you can see from the attachment below, I have two mp3 files attached to the email which are 10.3MB and 10.4MB respectively. Total should be 20.7MB.

    However the email size is 28.3MB. Where is the the extra 7.6MB coming from???

    EmailSize.PNG

    NOTE: Personal info blacked out for obvious reasons.

    I would appreciate some assistance.

    Thanks
    Brett
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,146
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Can you please let me know where are you checking mail size and it's showing 28.3MB?
     
  3. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    In Horde. in the Inbox.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    651
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Check to see the disk space usage of the individual email from the command line to see if it matches what Horde shows. EX:

    Code:
    du -sh /home/$username/mail/$domain/$email-account/cur/$MSGID
    Thank you.
     
  5. kdean

    kdean Well-Known Member

    Joined:
    Oct 19, 2012
    Messages:
    262
    Likes Received:
    12
    Trophy Points:
    18
    Location:
    Orlando, FL
    cPanel Access Level:
    Root Administrator
    When you attach documents to an email they are text-encoded for transmission which is always a good bit larger than the original files. I suspect that's what you're seeing.
     
  6. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    It does match but that's not the point. The point is that the email is far larger than it should be.

    I am yet to see a plain text-encoded email without ANY information in the body to be in the MB of size.

    I did another test. See below.

    This is before sending but the file is uploaded.
    before-sending.png

    This is the received email. suddenly 5.9MB larger!

    received-email.png

    On Disk Size:

    ondisk.png
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,448
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    How big is it after you download from the received email, to your computer?
     
  8. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    Windows PC: 16MB
    Mac OSx: 23MB
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,448
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    BRB, need to test this myself.
     
  10. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    See snapshots of Windows and MacOSX

    Windows 8.1 Outlook 365
    windows.png

    Mac OSx
    macosx.png
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,448
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Sending an email from Webmail with a 5.2 MB MP3 to MAC mail, the email I receive is 7.4MB.
     
  12. BlueSteam

    BlueSteam Well-Known Member

    Joined:
    Feb 21, 2013
    Messages:
    53
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Reseller Owner
    Well that proves what I'm saying. There is a massive overhead added somewhere and it shouldn't be. It also seems to be % based. the larger the attachment, the larger the overhead. like 45% extra or so.
     
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,448
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    I don't think this is a cPanel issue though. Saving that same file from the email I received on my MAC, to my desktop, the file size is the "normal" original file size, exactly.

    I can't tell you about compression and how email works, all I can confirm is, yep, this does happen. And I can live with that.
     
Loading...

Share This Page