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Email: SMTP Authentification problem

Discussion in 'E-mail Discussion' started by RivkaT, Aug 4, 2015.

  1. RivkaT

    RivkaT Member

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    Dear all,

    I've connected my gmail account to my account through cPanel. About half the time the connection works fine and I'm able to send and receive cPanel mail through my gmail account.

    But half the time I get an error message like this:

    "Delivery to the following recipient failed permanently:

    xxxxxxxxx@gmail.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the relay mail.xxxxxxxx.net bymail.xxxxxxxx.net. [198.20.250.53].

    The error that the other server returned was:
    535 Incorrect authentication data
    (SMTP AUTH failed with the remote server)"

    What does this mean? How can I repair it?

    Thank you!
     
    #1 RivkaT, Aug 4, 2015
    Last edited by a moderator: Aug 4, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you let us know the entry from /var/log/exim_mainlog for that message? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
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  3. Gher09

    Gher09 Member

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    I had the same problem a few months ago, try what Michael say and you can try this, hope can help you.
    1. In WHM, locate the email section in the left-side panel.
    2. Select Repair Mailbox permissions.
    3. Click Proceed
     
  4. RivkaT

    RivkaT Member

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    Hi Michael,

    I'm not sure I understand your question but here is rest of what was in the Failure-to-send message:

    Code:
    X-Received: by 10.194.2.9 with SMTP id 9mr7807552wjq.95.1438695136681; Tue, 04
    Aug 2015 06:32:16 -0700 (PDT)
    MIME-Version: 1.0
    Received: by 10.194.xx.xxx with HTTP; Tue, 4 Aug 2015 06:31:36 -0700 (PDT)
    In-Reply-To: <CAPtVecfAh1eF+wYYonnoHgCJK2F_==kvzb2sh0NfgxpABaj3hg@mail.gmail.com>
    References: <CAPtVecdu5rPgKDNsZ-10wysSyUcWgpimGWYY0LR6ZQiqwz5Rpw@mail.gmail.com>
    <03d801d0caa7$632ee030$298ca090$@domain.com> <CAPtVeccjgQkd+b6L77hJPYGqN6NaMgwxOUNEXQv4JDr-4uQ5=A@mail.gmail.com>
    <03f301d0caae$31a60af0$94f220d0$@domain.com> <CAPtVece8nc6sf8GiPSkZvN0udj1QFSSrHhh0_mA=2HY5xHuR7A@mail.gmail.com>
    <B1D555AF-D612-4904-A266-249FE54A11CC@domain.com> <CAPtVecfAh1eF+wYYonnoHgCJK2F_==kvzb2sh0NfgxpABaj3hg@mail.gmail.com>
    

    Is that the code you're referring to?

    Thanks!
     
    #4 RivkaT, Aug 5, 2015
    Last edited by a moderator: Aug 5, 2015
  5. RivkaT

    RivkaT Member

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    Thank you, Gher09.

    I will try to do that.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm referring to the Exim log located at /var/log/exim_mainlog. Your access level is listed as "Website Owner". Do you have root access to the server, or do you use a shared hosting plan from a provider?

    Thank you.
     
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  7. RivkaT

    RivkaT Member

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    Hi Michael,

    I use a shared hosting plan from a provider. I've emailed my provider to find out if they can give me this information.

    Thanks!
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You may also want to see if they can troubleshoot the error message on your behalf, as the mail delivery issue might be out of your control.

    Thank you.
     
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