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Email stopped working after update

Discussion in 'General Discussion' started by david26uk, May 26, 2016.

  1. david26uk

    david26uk Member

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    Hi There,

    I received a "kernel version is out of date" notification from WHM and also that 3 services (mailman, pop and rsyslogd) were unmonitored. So, I updated the kernel and enabled monitoring for these services.

    A few days ago I rebooted the server and it wouldn't start. Had to get hosting company to try and it worked.

    Forward to today, I noticed PHP Mail isn't working (I don't know if it's related to the above), I haven't changed anything else on the server.

    message from logs:
    I've tried:
    "SpamAssassin™ reject spam score threshold" is set to "No reject rule by spam score"

    PHP mail function exists but always returns false.

    Any help would be very much appreciated,
    Thank you
     
  2. rpvw

    rpvw Well-Known Member

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    Look in your /etc folder for the file exim.pl
    If you see the file permissions are 000 you have fallen foul of a bug that everyone seems to be blaming each-other for :(

    Reset the file permissions for exim.pl to 0644 and restart exim
     
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  3. david26uk

    david26uk Member

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    Yay :)

    thank you
     
  4. Oscar Serrano

    Oscar Serrano Registered

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    Dear @rpvw just want to say THANK YOU VERY MUCH... This problem was driving me crazy and not even Bluehost senior tec support, could give me any solution...


    Once again thanks for sharing, regards from Colombia.
     
    #4 Oscar Serrano, May 26, 2016
    Last edited by a moderator: May 27, 2016
  5. rpvw

    rpvw Well-Known Member

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    You are all very welcome, but the real thanks should go to Ryan Berding, Tech Analyst at cPanel support who helped me with this very same problem, and gave me the answer to pass along !
     
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  6. butterthebiscuit

    butterthebiscuit Registered

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    Wow, I wasted 2 days trying to figure this out! Thank you rpvw and Ryan Berding. Mail is sending again.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Internal case CPANEL-6352 addresses an issue where /etc/exim.pl keeps permissions at 0000 when the Exim RPM is updated from exim-4.87-1 to exim-4.87-5 during updates from cPanel 56.0.21 to 56.0.22. The following autofixer is available to address this issue on affected systems:

    Code:
    /usr/local/cpanel/scripts/autorepair fix-exim-permissions
    Thank you.
     
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