Email Stuck in Que Manager / No Provisioning of Client / Can't SEND email!

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,081
777
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cPanel Access Level
Root Administrator
Hey there! If this is a new server, it's possible your hosting provider doesn't allow outbound connections over port 25, which would cause email to get backed up in the queue. You can test this by running the following command from your server:

Code:
telnet mx1.cpanel.net 25
If you do not receive a response from the cPanel mail server after running that command, or if you quickly get a timeout error, that would indicate port 25 is blocked. You can read more details on this here: