Email tasking up space

Wambat

Member
May 10, 2013
9
0
1
cPanel Access Level
Reseller Owner
A number of accounts have this same problem...

One email address stopped accepting emails, (not sure if bounce messages were being sent), because according to cPanel, 20Mb of the allowed 20Mb was used.
I checked the inbox via web mail and there are no messages in there, or trash/drafts etc.

I increased the allowance to 50Mb and email is working again?

I also tried emptying the spamassasin as well.

What is using up the space?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello :)

The "Disk Space Usage" option should be helpful here. Scroll to the bottom when using this option and browse to the email account:

"Mail >> Domain Name >> Email Account Name"

It should list where the disk space is coming from (a specific mail folder).

Thank you.
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Hmm, could it be that the quota is not updating? You might try this:
Go to this directory, /home/username/mail/domain.com/emailaccount/
And then delete file named maildirsize
And then reset that mailbox quota to 20 as you had it originally, and check quota in cPanel one more time.

Resetting that file and then resetting that quota, should write a new file there for you.
 

Wambat

Member
May 10, 2013
9
0
1
cPanel Access Level
Reseller Owner
Hello :)

The "Disk Space Usage" option should be helpful here. Scroll to the bottom when using this option and browse to the email account:

"Mail >> Domain Name >> Email Account Name"

It should list where the disk space is coming from (a specific mail folder).

Thank you.
Thank you for your interest in my problem.

Total space used by mail (5 users), shows as 1.4Mb. User that shows as 20Mb has currently .31Mb mail not collected yet.
 

Wambat

Member
May 10, 2013
9
0
1
cPanel Access Level
Reseller Owner
Hmm, could it be that the quota is not updating? You might try this:
Go to this directory, /home/username/mail/domain.com/emailaccount/
And then delete file named maildirsize
And then reset that mailbox quota to 20 as you had it originally, and check quota in cPanel one more time.

Resetting that file and then resetting that quota, should write a new file there for you.
Great idea thanks.

But no cigar :-( The file was recreated but the quota bar immediately went Red at 20Mb.
I have looked in the individual directories as well and nothing of any significant size is in there??

Further suggestions appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
There could be an issue with quotas that needs to be addressed. You may want to consult with your hosting provider if you do not have root access to the server. If you have root access to the server, you can submit a ticket with us via:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.