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Email tasking up space

Discussion in 'E-mail Discussions' started by Wambat, May 22, 2013.

  1. Wambat

    Wambat Member

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    A number of accounts have this same problem...

    One email address stopped accepting emails, (not sure if bounce messages were being sent), because according to cPanel, 20Mb of the allowed 20Mb was used.
    I checked the inbox via web mail and there are no messages in there, or trash/drafts etc.

    I increased the allowance to 50Mb and email is working again?

    I also tried emptying the spamassasin as well.

    What is using up the space?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    In that users cPanel, Mail section > Email Accounts, scroll to bottom of that page. Does the "Default Email Account" show any usage here?
     
  3. Wambat

    Wambat Member

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    Thanks for your reply, but Default email is 0 Bytes.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The "Disk Space Usage" option should be helpful here. Scroll to the bottom when using this option and browse to the email account:

    "Mail >> Domain Name >> Email Account Name"

    It should list where the disk space is coming from (a specific mail folder).

    Thank you.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Hmm, could it be that the quota is not updating? You might try this:
    Go to this directory, /home/username/mail/domain.com/emailaccount/
    And then delete file named maildirsize
    And then reset that mailbox quota to 20 as you had it originally, and check quota in cPanel one more time.

    Resetting that file and then resetting that quota, should write a new file there for you.
     
  6. Wambat

    Wambat Member

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    Thank you for your interest in my problem.

    Total space used by mail (5 users), shows as 1.4Mb. User that shows as 20Mb has currently .31Mb mail not collected yet.
     
  7. Wambat

    Wambat Member

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    Great idea thanks.

    But no cigar :-( The file was recreated but the quota bar immediately went Red at 20Mb.
    I have looked in the individual directories as well and nothing of any significant size is in there??

    Further suggestions appreciated.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    There could be an issue with quotas that needs to be addressed. You may want to consult with your hosting provider if you do not have root access to the server. If you have root access to the server, you can submit a ticket with us via:

    Submit A Ticket

    You can post the ticket number here so we can track the issue.

    Thank you.
     
  9. Wambat

    Wambat Member

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    Thank you, I will lodge a ticket with my host.
     
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