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Email to hotmail gets eaten...

Discussion in 'E-mail Discussions' started by DN-Paul, Jan 14, 2004.

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  1. DN-Paul

    DN-Paul Well-Known Member

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    Hi,
    Just recently (last 3-4 days) whenever someone sends an email from any of my cpanel servers to a hotmail account the recepiant never gets the email.

    There are no errors when sending the email, and no bounce messages - it just kind of vanishes.

    None of my IP's are blacklisted.

    Any advice?
     
    #1 DN-Paul, Jan 14, 2004
  2. I-Web

    I-Web Well-Known Member

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    i have the same problem :S
     
    #2 I-Web, Jan 14, 2004
  3. edesignway

    edesignway Well-Known Member

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    I don't know if this is related, but if someone from a hotmail client or yahoo sends an emai to my server, the email gets bounced back to the sender saying:

    Remote host said: 550-smtp013.mail.yahoo.com [216.136.173.57] is currently not permitted to relay

    550-through this server. Perhaps you have not logged into the pop/imap server.

    550-in the last 30 minutes or do not have SMTP Authentication turned on in your 550 email client.

    I am using all of the default server settings.

    Regards,
    Timothy
     
    #3 edesignway, Jan 14, 2004
  4. I-Web

    I-Web Well-Known Member

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    with mine being new servers, i am awaiting reverse dns entries to be completed.....

    Is this the same issue for anyone else???

    DN-Paul is it a new server or anything? have you setup your reverse dns entries for your nameservers?
     
    #4 I-Web, Jan 14, 2004
  5. DN-Paul

    DN-Paul Well-Known Member

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    The server is a few months old and RDNS entries have been setup since I got the server, my provider thinks that hotmail are silently discarding email from my servers IP so their abuse department are getting intouch with hotmail to find out what the problem is.
     
    #5 DN-Paul, Jan 15, 2004
  6. jbix9

    jbix9 Member

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    I am having the same problem too. I also have reverse dns. I wonder how common this is?
     
    #6 jbix9, Jan 15, 2004
  7. DN-Paul

    DN-Paul Well-Known Member

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    Seems fairly common, I've seen threads on webhostingtalk, servermatrix forums, ev1servers forums, devshed forums and the people in this thread.
     
    #7 DN-Paul, Jan 15, 2004
  8. UnitHosting

    UnitHosting Member

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    Any solutions to this?
     
    #8 UnitHosting, Jan 25, 2004
  9. DN-Paul

    DN-Paul Well-Known Member

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    No solution, but a possible cause (well, a theory):
    It seems that hotmail are applying some sort of (strict) filtering to the body text of email from certain IP blocks - if the body of the email dosen't live up to their filters, then the email goes missing.

    Hotmail are keeping very quiet about it and won't tell me or my provider anything :(
     
    #9 DN-Paul, Jan 25, 2004
  10. UnitHosting

    UnitHosting Member

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    About about yahoo.com? Same as hotmail?
     
    #10 UnitHosting, Jan 25, 2004
  11. DN-Paul

    DN-Paul Well-Known Member

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    I haven't had any problems with yahoo so dont know, although they could be using the same proceedure as hotmail but my IP isn't on their list of senders that they scan :confused:
     
    #11 DN-Paul, Jan 26, 2004
  12. haze

    haze Well-Known Member

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    I notice that a lot of mail i send to hotmail users usually ends up in their spambox. Might want to see if the messages have shown up there.
     
    #12 haze, Jan 26, 2004
  13. DN-Paul

    DN-Paul Well-Known Member

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    If I had £1 everytime someone has said that to me I wouldn't need to be in this business - I'd be a multi-millionaire by now ;)
     
    #13 DN-Paul, Jan 26, 2004
  14. Website Rob

    Website Rob Well-Known Member

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    Having gone through this in the last few days, I can add this to the pot.

    Client using a Shared IP would not have their AOL Clients receive their eMail. Sending a test msg. to the same AOL Client (using an IP with rDNS) the msg. went through but ended up in the AOL Client's spam box -- what that is or how it works, I have no idea.

    My Client called AOL and was told they needed an IP with rDNS. As a Dedicated IP is required for rDNS, my Client upgrade their Hosting package to one that included a Dedicated IP (with rDNS) and now their eMails goes through. Forgot to ask though, if their eMail also ended up in an AOL spam box.

    Note: My Client had the same problem with Yahoo and since getting a Dedicated IP with rDNS, problem has gone away as well.
     
    #14 Website Rob, Jan 26, 2004
  15. DN-Paul

    DN-Paul Well-Known Member

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    I've tried it from accounts on the servers main domain and it still dosen't work :(
     
    #15 DN-Paul, Jan 27, 2004
  16. Website Rob

    Website Rob Well-Known Member

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    If the Domain name is not using a Dedicated IP -with- rDNS, then odds are it will not work. Make sure you understand what the above means and also check http://dnsstuff.com/ to make sure the IP is not Spam listed.
     
    #16 Website Rob, Jan 27, 2004
  17. net-trend

    net-trend Member

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    I suspect the problem is related to cPanel.

    I can send emails to Hotmail via PHP but not via SMTP.

    Can you guys verify this please.
     
    #17 net-trend, Feb 10, 2004
  18. DN-Paul

    DN-Paul Well-Known Member

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    I don't have any problems sending email via php to hotmail either.
     
    #18 DN-Paul, Feb 10, 2004
  19. net-trend

    net-trend Member

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    So this helps confirm it's a cPanel thing then.
     
    #19 net-trend, Feb 10, 2004
  20. DN-Paul

    DN-Paul Well-Known Member

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    #20 DN-Paul, Feb 11, 2004
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