Email trace gives router forced address failure

sozotech

Well-Known Member
Jul 26, 2013
101
2
68
cPanel Access Level
Root Administrator
I have a user complaining that they are occasionally not receiving emails. When I do a trace on their email account I get a red box that states "virtual_user_filter via virtual_user_filter router forced address failure".

I cannot find any configuration errors. Anyone have suggestions on where to look or what may have caused this error?

Thanks,
Eric
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Please search for their email address in the Exim logs with commands such as:

Code:
exigrep [email protected] /var/log/exim_mainlog
exigrep [email protected] /var/log/exim_rejectlog
Check to see if you notice any particular errors or rejections from email addresses they claim to be missing mail from.

Thank you.