The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email trace gives router forced address failure

Discussion in 'E-mail Discussions' started by sozotech, Sep 27, 2013.

  1. sozotech

    sozotech Well-Known Member

    Joined:
    Jul 26, 2013
    Messages:
    63
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    I have a user complaining that they are occasionally not receiving emails. When I do a trace on their email account I get a red box that states "virtual_user_filter via virtual_user_filter router forced address failure".

    I cannot find any configuration errors. Anyone have suggestions on where to look or what may have caused this error?

    Thanks,
    Eric
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,674
    Likes Received:
    646
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please search for their email address in the Exim logs with commands such as:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    exigrep user@domain /var/log/exim_rejectlog
    
    Check to see if you notice any particular errors or rejections from email addresses they claim to be missing mail from.

    Thank you.
     
Loading...

Share This Page