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Email trace gives router forced address failure

Discussion in 'E-mail Discussion' started by sozotech, Sep 27, 2013.

  1. sozotech

    sozotech Well-Known Member

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    I have a user complaining that they are occasionally not receiving emails. When I do a trace on their email account I get a red box that states "virtual_user_filter via virtual_user_filter router forced address failure".

    I cannot find any configuration errors. Anyone have suggestions on where to look or what may have caused this error?

    Thanks,
    Eric
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please search for their email address in the Exim logs with commands such as:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    exigrep user@domain /var/log/exim_rejectlog
    
    Check to see if you notice any particular errors or rejections from email addresses they claim to be missing mail from.

    Thank you.
     
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