Email Usage Problem

[mahdy_sharifi]

Hello :

My user have any email account that disk usage showed 38Meg on Cpanel .
but when search in this email account you can see only 1 email with 443 Kb size .
what is problem ? I searched over mail directory and didn't find any related file.

Thank

 

[vanessa]

The email might be hiding out in another folder. Try this:

cd /home/YOURCPANELUSER/mail/YOURDOMAIN/EMAILUSER/
du -sh

And see what comes up.

 

[mahdy_sharifi]

du -sh
572K

 

[cPanelMichael]

Hello

Disk space usage is recalculated every four hours for email accounts. You can try rebuilding the "maildirsize" file for this account with a command such as:

/scripts/generate_maildirsize --verbose --confirm $username

Replace "$username" with the cPanel username of the account.

Thank you.

 

[mahdy_sharifi]

above command resolved our issue , but you said : "Disk space usage is recalculated every four hours for email accounts"
but this user have this problem over 1 month , why this calculating not process over last 1 months ?

Thank You

 

[cPanelMichael]

It's possible the maildirsize file for the email account was corrupted and thus could not update successfully.

Thank you.