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Email Username + instead of @ ?

Discussion in 'E-mail Discussions' started by micho101, Aug 26, 2009.

  1. micho101

    micho101 Member

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    When I click "Configure Email Client" in email list, I get

    Why is there "+" instead of "@" ? Some users then type the email with + in their mail client and obviously it doesn't work.

    Can this be corrected somehow?
     
  2. Janak

    Janak Well-Known Member

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    It is not related to cPanel. However, may I know which email client are you using or referring to?
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Using + should work and is the preferred method for configuring mail clients to authenticate against cPanel/WHM for mail.
     
  4. micho101

    micho101 Member

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    I meant when the user clicks "Email Accounts" and then on "Configure Email settings", there is also section called "Manual Settings", and there it says:

    Manual Settings
    Mail Server Username: test+domain.com
    Incoming Mail Server: mail.domain.com
    Incoming Mail Server: (SSL) ....

    So, "test+domain.com" is obviously wrong... If I type it like this in username form in Outlook new account settings, it won't login to POP3. Some users type it like this and then email support angrily.
     
  5. PPNSteve

    PPNSteve Well-Known Member

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    along this same line, can we get a complete update to the email configure info..

    list ALL the proper ports (more important now as many ISP's are blocking port 25) incoming and outgoing as well as updated auto-configure scripts (outlook 2003 / 2007, thunderbird, etc..)
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In my testing, test+domain.com should work for POP3. Please have us take a look at that for you: http://tickets.cPanel.net/submit
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you set up Exim to run on another port via WHM -> Service Configuration -> Service Manager, the alternate port number will show on the Configure Email page rather than port 25.

    Due to the enhanced security measures Microsoft implemented in recent versions of Outlook, it is not possible to create auto-configuration scripts for Outlook 2003 and 2007. If you do find a way to do this, please let us know.

    As of July 21, 2009 - it seems there is still no way to auto-configure Thunderbird: https://wiki.mozilla.org/Thunderbird:Autoconfiguration#Current_situation. As always, if you find something to the contrary, please let us know.
     
  8. Spiral

    Spiral BANNED

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    Maybe it would help to explain why "+" is standardized for login names on not only Cpanel systems but many other servers as well ...

    On a shared hosting server, you have many domains hosted and many email usernames under each domain but the mail servers need a "unique" username for each mail account. What happens if you want user "support" for domainA.com and user "support" for domainB.com?

    This is where the "+" was created!

    The actual full username as far as the server is concerned is actually:
    Code:
    login+domain@mail server
    This process (added a number of years ago) allowed shared hosting servers
    with mail server addresses sometimes different from domains being hosted have the same identical usernames for multiple client accounts and multiple domains.

    When you setup a mail program, it combines the username (login+domain) and the mail server name prompts behind the scenes when communicating with the server, so you might have something like "login+domain.com@mail.server.com" transmitted to the server where the email address is "login@domain.com" and the email username is "login+domain.com".

    In an environment where you are not running multiple shared clients on a server, it doesn't matter so much and you could just use "login". Some webmail programs and email clients actually automatically build the full form behind the scenes out of view and let the users just type "login" but now you know what is really happening.

    Login usernames for email should be "login+domain"
     
  9. ckreech

    ckreech Registered

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    Thank you Spiral for that tutorial. Now I know why since I am trying to figure that out a week ago. login+domain :rolleyes:
     
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