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Email Users quota increasign rapidly in cpanel

Discussion in 'E-mail Discussions' started by srimig, Oct 11, 2006.

  1. srimig

    srimig Registered

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    Hello;

    some of the clients email ids quota is increasing rapidly leading the mails to bounce

    This ambiguity is only in cpanel if you got thtu Mail-Manage Mail accounts-> show dik usage

    Other wise thru DU -SH command or thru Cpanel _ Disk space usage the data is proper.

    but this is leadig to mail bouncing and quota showing is like over 60000 MB in some POP ids

    Please help !!

    regards
     
    #1 srimig, Oct 11, 2006
  2. bmorrice

    bmorrice Registered

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    I've experienced the same issue on some of our users accounts

    tried a /scripts/eximup --force

    and a /scripts/fixquota

    no go, resolved the issue by deleting the 'maildirsize' file in /home/user/mail/domain.com/mailbox

    Has anyone else experienced this issue before?
     
    #2 bmorrice, Oct 11, 2006
    Last edited: Oct 11, 2006
  3. ashokjp

    ashokjp Active Member

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    just deleting maildirsize doesnt fix the issue

    have u tried this
    create a new account
    now its usage is 0m
    send a mail to it
    assume its current usage is 1M
    remove all mails
    still cpanel shows 1M

    thats my situation after removing maildirsize long back, we are still working on to find a fix
    you facing same ?
     
    #3 ashokjp, Oct 12, 2006
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Yes. There is a problem here.
     
    #4 Infopro, Oct 12, 2006
  5. mahinder

    mahinder Well-Known Member

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    solved the mail box quota problem. it was showing wrong mail box usage. deleting this file resolved problem. thx.
     
    #5 mahinder, Oct 15, 2006
  6. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    Glad that it worked for you.On my end, it just recreates the file and the problem remains.
     
    #6 cpanelinfoseeker, Oct 15, 2006
  7. levelsupport

    levelsupport Well-Known Member

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    deleting the file is just a temporary fix, it is no way a real solution to this issue.
    This is a known bug, in few RELEASE and CURRENT versions of cPanel.
    I guess the bug is fixed in the EDGE built, but you better wait for their patch in RELEASE or CURRENT version.:rolleyes:
     
    #7 levelsupport, Oct 16, 2006
  8. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    I just updated to 10.9.0-R47 and email accounts are appearing normal again!
    Ron
     
    #8 cpanelinfoseeker, Oct 16, 2006
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