Email when AutoSSL fails

[GoWilkes]

Under "Manage AutoSSL", I have this selected:

Notify the administrator for AutoSSL certificate request failures, warnings, and deferrals.

I'm constantly hitting a snag where a certificate doesn't renew, and I think it's due to the firewall's CC_ALLOW_FILTER setting. But I never get an email about it failing, I just find out when the client complains.

How do I see whether my email is listed as the administrator? And if it is, why am I not getting the email? I've checked the greylist and spam folders, of course.

 

[cPRex]

Hey there! Is this the root-level notification? If so, that would be the main admin email for the server under WHM >> Basic WebHostManager Setup.

 

[GoWilkes]

I honestly don't know.

Under Setup I have 2 places for email. The first is "in case a problem arises with this server", and I have my primary email address there.

The second is the third input in the form, it says "enter an email address that accepts replies to notification emails". It's blank, but I can't imagine that it's relevant to this issue.

I see that I had an email with the subject "cPanel Service SSL Certificate Warnings" on August 24, but that's the last one. I had a certificate expire yesterday, though, and no warning. So something changed after August.

I found under "Contact Manager" that most of the AutoSSL notifications were set to "Low". I changed it to "High", so that might help.

 

[cPRex]

If the 'High' option is what triggers an email, that should definitely help! If not, feel free to submit a ticket so we can check it out.