email with cPsupport

[viptexting]

when I installed cPsupport it set up an email forwarder, however this didnt work so I tried to set it up manually, however Its bouncing with a script error:

Can't locate ../config.cgi in @INC (@INC contains: /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .)

I'm pritty sure the path is right, I have it set to |/home/accountname/public_html/support/bin/support

Anyone know whow I can get this working?

I have root access to the server so can tweak some configs somewhere if that will sort it!

 

[Rayne]

We installed it to give it a test run. Found that the email integration of the pipe didn't work. We uninstalled the script. Now the email pipe is still there and we'd like to know how to get this garbage out of our domain.

 

[viptexting]

If you cant remove it in cPanel:

edit file /etc/valiases/domain.com
delete the entry

I'm wondering if the email support is broken then!

 

[LasseTK]

I had the same problem. But I fixed it by changing line 7 in the support file from:

BEGIN { require("../config.cgi"); }

to:

BEGIN { require("/home/xxx/public_html/support/config.cgi"); }

where "xxx" is the name of the account