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Email with + in the address problem

Discussion in 'E-mail Discussion' started by dataforge, Feb 2, 2019.

  1. dataforge

    dataforge Registered

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    + is a valid character in an email address, it is supposed to basically ignore the + and what comes after it and send it to whats before the +
    like i have
    example@company.com
    If I send an email to example+test@example.com
    the email should arrive in example@example.com email account
    But for me it is not working. example@example.com does not receive the email, the sender does not get a bounce back.
    I have 76.0.12

    This is really difficult to search help for as putting + in the search term isn't really narrowing it down, but an example I can find is here
    Official Gmail Blog: 2 hidden ways to get more from your Gmail address
     
    #1 dataforge, Feb 2, 2019
    Last edited by a moderator: Feb 2, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @dataforge,

    Currently, email subaddresses use the username+folder@domain format, where username represents the username of the mailbox and folder represents the folder's name. For example, if you send a message to username+Important@example.tld, the mail server will route the message to the Important folder in the username@example.tld mailbox. You must subscribe to the folder in your email or webmail client for the folder to appear.

    In cPanel & WHM version 80, we're tentatively planning to release a new feature that will allow cPanel users to disable automatic mailbox creation in the Email Accounts interface (Home >> cPanel >> Email >> Email Accounts) so that emails sent to plus addresses are stored directly in the INBOX of the email account.

    Thank you.
     
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