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emailname+spam errors

Discussion in 'E-mail Discussions' started by asmithjr, Aug 16, 2016.

  1. asmithjr

    asmithjr Well-Known Member

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    I cannot find a solution for this. I am seeing email that will not deliver and when I check the exim_mainlog I see
    Code:
    2016-08-16 13:56:36 1bZheO-0002VY-SL == julia+spam@DOMAIN.com <julia@heretohost.com> R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP e
    rror after end of data: 451 4.2.0 <julia+spam@DOMAIN.com> Internal erro
    r occurred. Refer to server log for more information. [2016-08-16 13:56:36]
    
    I looked in the /home/DOMAIN/mail/DOMAIN/julia folder and I see a .spam folder.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I've confirmed that subaddressing works well on a test system running cPanel version 58.0.20. Could you let us know which version of cPanel is installed on this system? Also, please monitor the /var/log/maillog file when reproducing this issue and let us know the output:

    Code:
    tail -f /var/log/maillog
    Thank you.
     
  3. asmithjr

    asmithjr Well-Known Member

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    here is config
    Linux ptsamail.heretohost.com 2.6.32-642.1.1.el6.x86_64 #1 SMP Tue May 31 21:57:07 UTC 2016 x86_64 x86_64 x86_64 GNU/LinuxCpanel version 58.0 build 20

    exim_mainlog
    2016-08-16 14:52:42 1bZheO-0002VY-SL == julia+spam@heretohost.com <julia@heretohost.com> R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 <julia+spam@heretohost.com> Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]

    exim -v -M 1bZheO-0002VY-SL
    Code:
    LOG: MAIN
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: exim -v -M 1bZheO-0002VY-SL
    delivering 1bZheO-0002VY-SL
      LMTP<< 220 ptsamail.heretohost.com Dovecot ready.
      LMTP>> LHLO ptsamail.heretohost.com
      LMTP<< 250-ptsamail.heretohost.com
      LMTP<< 250-STARTTLS
      LMTP<< 250-8BITMIME
      LMTP<< 250-ENHANCEDSTATUSCODES
      LMTP<< 250 PIPELINING
      LMTP>> MAIL FROM:
      LMTP<< 250 2.1.0 OK
      LMTP>> RCPT TO:
      LMTP<< 250 2.1.5 OK
      LMTP>> DATA
      LMTP<< 354 OK
      LMTP>> writing message and terminating "."
      LMTP<< 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]
      LMTP>> QUIT
      LMTP<< 221 2.0.0 OK
    LOG: MAIN
      == julia+spam@heretohost.com R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]
    
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you post the output from /var/log/maillog when you reproduce the issue by using the command referenced in my last response?

    Thank you.
     
  5. asmithjr

    asmithjr Well-Known Member

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    I did it was this

    2016-08-16 14:52:42 1bZheO-0002VY-SL == julia+spam@heretohost.com <julia@heretohost.com> R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 <julia+spam@heretohost.com> Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    That looks like the output from /var/log/exim_mainlog as opposed to /var/log/maillog. Could you verify if that's the case?

    Thank you.
     
  7. asmithjr

    asmithjr Well-Known Member

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    You are correct. The email has been deleted but based on the timestamp I found this line
    Aug 16 14:52:11 ptsamail dovecot: lmtp(julia@heretohost.com): Error: rename
    (/home/alsmith/mail/heretohost.com/julia/.spam/tmp/1471373531.M284461P26369
    .ptsamail.heretohost.com, /home/alsmith/mail/heretohost.com/julia/.spam/new
    /1471373531.M284461P26369.ptsamail.heretohost.com,S=69377,W=70467) failed:
    No such file or directory

    Thanks, after seeing this error I found there is no new folder in the julia/.spam folder as compaired to a few others
    Do you think this is the issue.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    That directory should create automatically. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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