The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Emails Always Go To Spam

Discussion in 'E-mail Discussions' started by Leon Burman, Aug 5, 2015.

  1. Leon Burman

    Leon Burman Registered

    Joined:
    Aug 5, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    England
    cPanel Access Level:
    Website Owner
    I run a small website (- Removed -) which has recently been moved over to my hybrid server. I'm having some problems with the website's emails, all emails sent from the site seem to end up going straight into people's spam folders.

    I've enabled DKIM and SPF under the email authentication, however I get the following message:

    "WARNING: The system cannot verify that this server is an authoritative nameserver"

    Is this causing my messages to go into spam? And is this message due to the fact my nameservers are associated with a different I.P address? My DNS is managed via HeartInternet.

    Any help would be much appreciated!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,712
    Likes Received:
    658
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Yes, you should change your name servers at the registrar so that it uses name servers associated with your cPanel server if you want to utilize the SPF and DKIM options in cPanel. Otherwise, you must manually add those records at your DNS hosting provider. Adding these records won't always keep your email out of SPAM folders, but it's a good start to see if that's the cause. You may also want to report the issue to your hosting provider to see if they have configured RDNS and ensure they are not on any blacklists.

    Thank you.
     
  3. Leon Burman

    Leon Burman Registered

    Joined:
    Aug 5, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    England
    cPanel Access Level:
    Website Owner
    Thank you very much Michael, your advice has helped a lot :]
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,712
    Likes Received:
    658
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page