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Emails are being received multiple times

Discussion in 'E-mail Discussions' started by Nikolin, Aug 9, 2017.

  1. Nikolin

    Nikolin Member

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    one of my email address receive from another address email the same email 30 times,

    How can i solve this issue in CPANEL?

    Thank you for your help.

    Regards
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you search for this message in /var/log/exim_mainlog to get a better idea of how the message was delivered? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Replace "MSGID" with the message ID of one of the emails that was duplicated, as found in the email header of the message.

    Thank you.
     
  3. Nikolin

    Nikolin Member

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    This is the result form maillog:
    Code:
    2017-08-08 13:41:37 1df2tB-0023OJ-Vn <= lia.m@example.fr H=smtp02.smtpout.example.fr (smtp.smtpout.example.fr) [80.12.242.124]:42105 P=esmtps X=TLSv1:DHE-RSA-AES128-SHA:128 CV=no S=14287768 id=00a001d3103a$8db20c80$a9162580$@example.fr T="RE: etc..." for receiver@domain.com
    2017-08-08 13:41:38 1df2tB-0023OJ-Vn => receiver@domain.com <receiver@domain.com> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <receiver@domain.com> Aby8E3GjiVmBeQcAZxVqfw Saved"
    2017-08-08 13:41:38 1df2tB-0023OJ-Vn -> receiverdomain.com (receiver@domain.com) <receiver@domain.com> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <receiverdomain.com> Aby8E3GjiVmBeQcAZxVqfw:2 Saved"
    2017-08-08 13:41:38 1df2tB-0023OJ-Vn Completed 
     
    #3 Nikolin, Aug 11, 2017
    Last edited by a moderator: Aug 11, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you seeing the duplicate email in a specific email client, or do the duplicates also appear in webmail applications (e.g. Roundcube, Horde)? Do you have any filters or forwarders configured in this cPanel account?

    Thank you.
     
  5. Nikolin

    Nikolin Member

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    i am waiting response and let you know thank for your answer.
     
  6. Nikolin

    Nikolin Member

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    Hello,
    The duplicates also appear in webmail applications:

    this header email comes 30-40 times:
    [Removed Due To use of real domain names]
     
    #6 Nikolin, Sep 6, 2017
    Last edited by a moderator: Sep 6, 2017
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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