Emails are being received multiple times

Nikolin

Active Member
May 16, 2013
25
0
1
cPanel Access Level
Root Administrator
one of my email address receive from another address email the same email 30 times,

How can i solve this issue in CPANEL?

Thank you for your help.

Regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Can you search for this message in /var/log/exim_mainlog to get a better idea of how the message was delivered? EX:

Code:
exigrep MSGID /var/log/exim_mainlog
Replace "MSGID" with the message ID of one of the emails that was duplicated, as found in the email header of the message.

Thank you.
 

Nikolin

Active Member
May 16, 2013
25
0
1
cPanel Access Level
Root Administrator
This is the result form maillog:
Code:
2017-08-08 13:41:37 1df2tB-0023OJ-Vn <= [email protected] H=smtp02.smtpout.example.fr (smtp.smtpout.example.fr) [80.12.242.124]:42105 P=esmtps X=TLSv1:DHE-RSA-AES128-SHA:128 CV=no S=14287768 [email protected] T="RE: etc..." for [email protected]
2017-08-08 13:41:38 1df2tB-0023OJ-Vn => [email protected] <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> Aby8E3GjiVmBeQcAZxVqfw Saved"
2017-08-08 13:41:38 1df2tB-0023OJ-Vn -> receiverdomain.com ([email protected]) <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <receiverdomain.com> Aby8E3GjiVmBeQcAZxVqfw:2 Saved"
2017-08-08 13:41:38 1df2tB-0023OJ-Vn Completed
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Are you seeing the duplicate email in a specific email client, or do the duplicates also appear in webmail applications (e.g. Roundcube, Horde)? Do you have any filters or forwarders configured in this cPanel account?

Thank you.
 

Nikolin

Active Member
May 16, 2013
25
0
1
cPanel Access Level
Root Administrator
Hello,
The duplicates also appear in webmail applications:

this header email comes 30-40 times:
[Removed Due To use of real domain names]
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.