Emails are failing at sending

omgzhobbs

Member
Nov 6, 2013
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1
Brighton, UK
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Reseller Owner
One of the websites on my server are having issues getting any emails. When I have tried emailing them, i get the following error;

Code:
  Your message did not reach some or all of the intended recipients.

    Subject:	test email
      Sent:	14/01/2014 10:19

The following recipient(s) cannot be reached:

      [email protected] on 14/01/2014 10:19
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <domain.com #5.5.0 smtp;550-Verification failed for <[email protected]>>
I have also checked the DNS and found some errors, but unsure on what I should be doing to fix this?

/http://s27.postimg.org/utvusqdqr/records.png

Lastly looking at other guides I have checked the etc/localdomains file and removed the webiste and still have the issue of being unable to email the email of the websites ([email protected])

Anyone able to help?
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

1. Removing your domain name from the /etc/localdomains file is not a valid troubleshooting step in this case. Please ensure you add it back to allow successful delivery of email. If the remote domain name that was sending email to you was in the /etc/localdomains file, then that is something that could be addressed by removing it from the /etc/localdomains file.

2. Please search for the email address that can not send you email in the Exim logs. EX:
Code:
exigrep [email protected] /var/log/exim_mainlog
exigrep [email protected] /var/log/exim_rejectlog
Let us know the specific failure reason listed in the Exim logs.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Did you ensure the domain name is added back to the /etc/localdomains file? Could you check /var/log/exim_mainlog for any specific domain name when sending or receiving to look for specific error messages in the logs?

Thank you.
 

omgzhobbs

Member
Nov 6, 2013
15
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1
Brighton, UK
cPanel Access Level
Reseller Owner
Yes the domain is on the localdomains file.

Here is what I have found in the log file, the top bit is there twice it seems and then under that, its just a repete of the code with /user/sbin/sendmail. sadly this is all like reading another language to me..

Sorry about the large paste

- Removed -

- - - Updated - - -

Another snippet of code which looks more related to the issue (Well to me anyway)

- Removed -
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Please run the following command and let us know the output:

Code:
grep domain.com /etc/localdomains /etc/remotedomains
Replace "domain.com" with a domain name that is encountering the issue.

Thank you.
 

omgzhobbs

Member
Nov 6, 2013
15
0
1
Brighton, UK
cPanel Access Level
Reseller Owner
It gave no output?

I entered this via SSH, is this correct?

I typed "grep domain.com /etc/localdomains /etc/remotedomains" with domain.com being the domain with the issues and it just returned nothing but an empty line ready for the next command

My mistake, it just returns;

/etc/localdomains:domain.com
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
The error message indicates an issue with the /etc/localdomains file. Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.