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Emails are failing at sending

Discussion in 'E-mail Discussions' started by omgzhobbs, Jan 14, 2014.

  1. omgzhobbs

    omgzhobbs Member

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    One of the websites on my server are having issues getting any emails. When I have tried emailing them, i get the following error;

    Code:
      Your message did not reach some or all of the intended recipients.
    
        Subject:	test email
          Sent:	14/01/2014 10:19
    
    The following recipient(s) cannot be reached:
    
          sales@domain.com on 14/01/2014 10:19
                There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
                <domain.com #5.5.0 smtp;550-Verification failed for <Daniel@domain.com>>
    
    I have also checked the DNS and found some errors, but unsure on what I should be doing to fix this?

    /http://s27.postimg.org/utvusqdqr/records.png

    Lastly looking at other guides I have checked the etc/localdomains file and removed the webiste and still have the issue of being unable to email the email of the websites (sales@domain.com)

    Anyone able to help?
     
    #1 omgzhobbs, Jan 14, 2014
    Last edited by a moderator: Jan 14, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    1. Removing your domain name from the /etc/localdomains file is not a valid troubleshooting step in this case. Please ensure you add it back to allow successful delivery of email. If the remote domain name that was sending email to you was in the /etc/localdomains file, then that is something that could be addressed by removing it from the /etc/localdomains file.

    2. Please search for the email address that can not send you email in the Exim logs. EX:
    Code:
    exigrep user@sending-domain /var/log/exim_mainlog
    exigrep user@sending-domain /var/log/exim_rejectlog
    Let us know the specific failure reason listed in the Exim logs.

    Thank you.
     
  3. omgzhobbs

    omgzhobbs Member

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    No emails can be sent or received, so its not specific emails, but any email address.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Did you ensure the domain name is added back to the /etc/localdomains file? Could you check /var/log/exim_mainlog for any specific domain name when sending or receiving to look for specific error messages in the logs?

    Thank you.
     
  5. omgzhobbs

    omgzhobbs Member

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    Yes the domain is on the localdomains file.

    Here is what I have found in the log file, the top bit is there twice it seems and then under that, its just a repete of the code with /user/sbin/sendmail. sadly this is all like reading another language to me..

    Sorry about the large paste

    - Removed -

    - - - Updated - - -

    Another snippet of code which looks more related to the issue (Well to me anyway)

    - Removed -
     
    #5 omgzhobbs, Jan 14, 2014
    Last edited by a moderator: Jan 14, 2014
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Please run the following command and let us know the output:

    Code:
    grep domain.com /etc/localdomains /etc/remotedomains
    Replace "domain.com" with a domain name that is encountering the issue.

    Thank you.
     
  7. omgzhobbs

    omgzhobbs Member

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    It gave no output?

    I entered this via SSH, is this correct?

    I typed "grep domain.com /etc/localdomains /etc/remotedomains" with domain.com being the domain with the issues and it just returned nothing but an empty line ready for the next command

    My mistake, it just returns;

    /etc/localdomains:domain.com
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    The error message indicates an issue with the /etc/localdomains file. Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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