pouria

Registered
Feb 2, 2017
4
0
1
malaysia
cPanel Access Level
Website Owner
hello,

first of all I want to appologize if this is a repeated thread!


I have this problem with Emails that gone missing, for example, in my inbox can't find more than 98 email, and I tried to look for the missing emails that might be store somewhere else but no chance!

please help me as my emails are part of my work database!

thanks in advance
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello,

If the other users are downloading the emails via POP3, and they have not configured their email clients to leave a copy of the message on the server, then it's normal for those messages to be removed from the server. Ensure the other email users configure their email clients with IMAP to prevent this from happening.

Thank you.
 
  • Like
Reactions: pouria

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
I find out the problem is still there! i can't see any email from 2 weeks ago backward!
Were you able to verify all users with access to the email account are using IMAP and not POP3?

Thank you.