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Emails are missing

Discussion in 'E-mail Discussion' started by pouria, Feb 2, 2017.

  1. pouria

    pouria Registered

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    hello,

    first of all I want to appologize if this is a repeated thread!


    I have this problem with Emails that gone missing, for example, in my inbox can't find more than 98 email, and I tried to look for the missing emails that might be store somewhere else but no chance!

    please help me as my emails are part of my work database!

    thanks in advance
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. pouria

    pouria Registered

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    Hi,

    thanks for your reply, please check this photo! by missing my emails that's what i meant. i believe i should have more than 87mails in my inbox, but it shows 87 and the old emails are no more there :(
     

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Silly question, are you using one or more email clients to connect your email account?
     
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  5. pouria

    pouria Registered

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    Yup, There are 2 other people with access to this email as it is Company email.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    If the other users are downloading the emails via POP3, and they have not configured their email clients to leave a copy of the message on the server, then it's normal for those messages to be removed from the server. Ensure the other email users configure their email clients with IMAP to prevent this from happening.

    Thank you.
     
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  7. pouria

    pouria Registered

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    I find out the problem is still there! i can't see any email from 2 weeks ago backward!
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Were you able to verify all users with access to the email account are using IMAP and not POP3?

    Thank you.
     
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