Emails are sent to Default Address not in Recipient's address

Herbie Gonora

Registered
Jun 17, 2018
1
0
1
Philippines
cPanel Access Level
Website Owner
Hi! Been searching in the forums regarding this issue but no luck. Here's my concern:

I noticed that the email sent from the contact forms in my website are not sent to the recipients address but rather to the Default address of the website. When I tracked the emails in 'Track Delivery', it says 'accepted' but the "delivered to" address is different from the recipient's address. see screenshot.
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello @Herbie Gonora,

Your forum profile shows your access level as "Website Owner". Do you have root access to the server itself? If not, can you report this behavior to your web hosting provider so they can take a closer look at the Exim logs to verify what's happening?

If you do have root access to the server, please let us know the output from the following command:

Code:
exigrep [email protected] /var/log/exim_mainlog
Replace "[email protected]" with the email address of the intended recipient for the email in-question. Ensure to replace real domain names and IP addresses with examples when posting the output.

Thank you.