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Emails are sent to Default Address not in Recipient's address

Discussion in 'E-mail Discussion' started by Herbie Gonora, Jun 17, 2018.

  1. Herbie Gonora

    Herbie Gonora Registered

    Jun 17, 2018
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    cPanel Access Level:
    Website Owner
    Hi! Been searching in the forums regarding this issue but no luck. Here's my concern:

    I noticed that the email sent from the contact forms in my website are not sent to the recipients address but rather to the Default address of the website. When I tracked the emails in 'Track Delivery', it says 'accepted' but the "delivered to" address is different from the recipient's address. see screenshot.

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello @Herbie Gonora,

    Your forum profile shows your access level as "Website Owner". Do you have root access to the server itself? If not, can you report this behavior to your web hosting provider so they can take a closer look at the Exim logs to verify what's happening?

    If you do have root access to the server, please let us know the output from the following command:

    exigrep user@domain /var/log/exim_mainlog
    Replace "user@domain" with the email address of the intended recipient for the email in-question. Ensure to replace real domain names and IP addresses with examples when posting the output.

    Thank you.
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