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emails are signed with DKIM but DKIM is disabled!

Discussion in 'E-mail Discussions' started by sehh, Mar 1, 2016.

  1. sehh

    sehh Well-Known Member

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    I've got DKIM disabled but sent emails still get signed!

    I looked at the account properties in WHM and DKIM is unchecked. I also logged in as the account cPanel user and DKIM is also disabled in the cPanel user interface.

    Unfortunately, emails still get signed and appear broken on remote servers because there are no DKIM TXT records for this account.

    Any help would be appreciated.

    Thank you.

    PS:
    I must have DKIM disabled for now because emails are being redirected via another organization and also a 3rd party sends emails on our behalf, so that breaks the signatures.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The "Reject DKIM failures" option in "WHM >> Exim Configuration Manager" verifies DKIM for incoming email and will not enable DKIM for outgoing messages.

    Have you verified the DNS for this domain name is handled by the cPanel server? If so, can you confirm there are no TXT records for DKIM in this domain name's DNS zone?

    Thank you.
     
  3. sehh

    sehh Well-Known Member

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    I checked the Exim configuration and these are enabled:
    Allow DKIM verification for incoming messages
    Reject DKIM failures

    I went to the "modify account" and these are disabled (unchecked):
    Enable DKIM on this account.
    Enable SPF on this account.

    I then used "Edit DNS Zone" and verified that this particular domain does not have any TXT records.

    Is there anything else I can try?

    Thank you.

    PS:
    If its any help, this is a new server and this account was transferred from an older cPanel/WHM that needed to be upgraded, maybe that is relevant?
     
  4. phillbooth

    phillbooth Active Member

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    The DKIM is still in your DNS settings so if you use BIND then search for "Edit DNS" and remove it from there or "reset DNS" for that domain and if you use your hosts nameservers you will have to remove the TXT entry from there
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    You should first verify the cPanel server handles the DNS for this domain name. You can use a website such as IntoDNS to see which name servers are assigned to the domain name.

    Thank you.
     
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