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Emails are statying @ Local for Primary Domain.

Discussion in 'E-mail Discussion' started by vijaykadadi, Dec 3, 2013.

  1. vijaykadadi

    vijaykadadi Registered

    Dec 3, 2013
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    We have received the dedicated server login with WHM-Cpanel login.

    Then we have created the account used unlimited resources with domain name as for ex. .

    And then we have uploaded the website & database & created the FTP / SSH accounts as routine. COZ need to check this PHP application on IP Based , once site works good then we will transfer the DNS for this.

    Then we have added the one more domain for ex. as a a Add-on in same account and transfer the DNS for this using our registrar , then created the email accounts and it worked fine. But Twist is
    We have 2 domains : ( still using IP based ) & ( DNS Transferred to Dedicated server ) . When i send an email from add-on domain to primary then email sent but not received at actual Remote side. It stays @ Local.

    Is it due to domain configured in a whm account. what would be the solution for this.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    You must use the "WHM Home » DNS Functions » Edit DNS Zone" option, select the primary domain name, and change the "Email Routing" setting to "Remote Mail Exchanger" if email for the primary domain name is handled on a remote server.

    Thank you.
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