Emails are statying @ Local for Primary Domain.

vijaykadadi

Registered
Dec 3, 2013
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Root Administrator
We have received the dedicated server login with WHM-Cpanel login.

Then we have created the account used unlimited resources with domain name as for ex. a.com .

And then we have uploaded the website & database & created the FTP / SSH accounts as routine. COZ need to check this PHP application on IP Based , once site works good then we will transfer the DNS for this.

Then we have added the one more domain for ex. b.com as a a Add-on in same account and transfer the DNS for this using our registrar , then created the email accounts and it worked fine. But Twist is
We have 2 domains : a.com ( still using IP based ) & b.com ( DNS Transferred to Dedicated server ) . When i send an email from add-on domain b.com to primary a.com then email sent but not received at actual Remote side. It stays @ Local.

Is it due to a.com domain configured in a whm account. what would be the solution for this.

Regards,
VK
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,200
363
Hello :)

You must use the "WHM Home » DNS Functions » Edit DNS Zone" option, select the primary domain name, and change the "Email Routing" setting to "Remote Mail Exchanger" if email for the primary domain name is handled on a remote server.

Thank you.