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Emails arrive as spam sent from Webmail

Discussion in 'E-mail Discussion' started by Camilo Fonseca, Aug 8, 2018.

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  1. Camilo Fonseca

    Camilo Fonseca Member

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    Hello, my problem is this. I have a vps that has worked great with cpanel, the problem is that all the emails that my clients send arrive to the final recipient, I have already configured the dns of my vps correctly, but the problem persists, I appreciate help me please Thank you
     
    #1 Camilo Fonseca, Aug 8, 2018
  2. bloatedstoat

    bloatedstoat Well-Known Member

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    Hi @Camilo Fonseca

    When you say you have "configured the dns of my vps correctly", have you added SPF and DMARC records for the sending domain into DNS?
     
    #2 bloatedstoat, Aug 8, 2018
  3. Camilo Fonseca

    Camilo Fonseca Member

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    Hello!!! this is the real configuration that I have in my vps
    - Removed -

    Hello!!! this is the real configuration that I have in my vps
     
    #3 Camilo Fonseca, Aug 8, 2018
    Last edited by a moderator: Aug 8, 2018
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Please use the "Upload a File" button to attach an image to your post.

    Also, hide any real domain names or IP addresses in the images you attach.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Aug 8, 2018
  5. bloatedstoat

    bloatedstoat Well-Known Member

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    @Camilo Fonseca

    Here's an example of what entries might look like.
    Don't forget to add the dot after the domain name in the left hand field.

    You'd need to set up a forwarder or email account for receipt of any DMARC reports which are highly useful for checking any problems. Once it's all working you can replace the ~all for -all.

    There's documentation on SPF available at: Authentication - Version 68 Documentation - cPanel Documentation
     

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    #5 bloatedstoat, Aug 8, 2018
  6. bloatedstoat

    bloatedstoat Well-Known Member

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    Apologies, the entire text part for the DMARC should read:
    v=DMARC1\;p=reject\;sp=reject\;adkim=r\;aspf=r\;rua=mailto:xxx\@domain.com\;ruf=mailto:xxx\@domain.com\;rf=afrf\;pct=100\;fo=1\;ri=3600
     
    #6 bloatedstoat, Aug 8, 2018
  7. Camilo Fonseca

    Camilo Fonseca Member

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    Hello, do your steps, but the emails arrive as spam to the final destination
     
    #7 Camilo Fonseca, Aug 8, 2018
  8. bloatedstoat

    bloatedstoat Well-Known Member

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    #8 bloatedstoat, Aug 9, 2018
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #9 cPanelMichael, Aug 9, 2018
  10. Camilo Fonseca

    Camilo Fonseca Member

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    I have configured everything and still continues to send emails from my clients from my vps to spam tray, attached photo
     

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    #10 Camilo Fonseca, Aug 9, 2018
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #11 cPanelMichael, Aug 9, 2018
  12. Camilo Fonseca

    Camilo Fonseca Member

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    the problem is not only in gmail is in all mail providers the photo is just an example. The emails of my cleintes hosted in my vps arrive as spam to the final recipient, I have already made all configurations in my vps and still get to spam tray PLEASE HELP
     
    #12 Camilo Fonseca, Aug 9, 2018
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Feel free to open a support ticket if you'd like us to take a closer look at your system and verify the server is configured to the guidelines we specify in our documentation. You can post the ticket number here and I'll link this thread to the ticket.

    Thank you.
     
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    #13 cPanelMichael, Aug 9, 2018
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