Emails arrive as spam sent from Webmail

[Camilo Fonseca]

Hello, my problem is this. I have a vps that has worked great with cpanel, the problem is that all the emails that my clients send arrive to the final recipient, I have already configured the dns of my vps correctly, but the problem persists, I appreciate help me please Thank you

 

[bloatedstoat]

Hi @Camilo Fonseca

When you say you have "configured the dns of my vps correctly", have you added SPF and DMARC records for the sending domain into DNS?

 

[Camilo Fonseca]

Hello!!! this is the real configuration that I have in my vps
- Removed -

Hello!!! this is the real configuration that I have in my vps

 

[Infopro]

Please use the "Upload a File" button to attach an image to your post.

Also, hide any real domain names or IP addresses in the images you attach.

Thanks!

 

[bloatedstoat]

@Camilo Fonseca

Here's an example of what entries might look like.
Don't forget to add the dot after the domain name in the left hand field.

You'd need to set up a forwarder or email account for receipt of any DMARC reports which are highly useful for checking any problems. Once it's all working you can replace the ~all for -all.

There's documentation on SPF available at: Authentication - Version 68 Documentation - cPanel Documentation

 

[bloatedstoat]

Apologies, the entire text part for the DMARC should read:
v=DMARC1\;p=reject\;sp=reject\;adkim=r\;aspf=r\;rua=mailto:xxx\@domain.com\;ruf=mailto:xxx\@domain.com\;rf=afrf\;pct=100\;fo=1\;ri=3600

 

[Camilo Fonseca]

Hello, do your steps, but the emails arrive as spam to the final destination

 

[bloatedstoat]

@Camilo Fonseca

Have you checked to see if your sending domain is on a blacklist, you could try checking MX Toolbox, there are a variety of freely available tools which may help you diagnose your delivery issues.

Email Blacklist Check - See if your server is blacklisted

 

[cPanelMichael]

Hello,

You may also find the guidelines on the following document helpful:

How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[Camilo Fonseca]

I have configured everything and still continues to send emails from my clients from my vps to spam tray, attached photo

 

[cPanelMichael]

Hello @Camilo Fonseca,

Gmail offers a troubleshooter you can follow if they are falsely marking your emails as SPAM and you've already configured your server to their guidelines:

My domain is having delivery problems with Gmail - Gmail Help

Thank you.

 

[Camilo Fonseca]

the problem is not only in gmail is in all mail providers the photo is just an example. The emails of my cleintes hosted in my vps arrive as spam to the final recipient, I have already made all configurations in my vps and still get to spam tray PLEASE HELP

 

[cPanelMichael]

the problem is not only in gmail is in all mail providers the photo is just an example. The emails of my cleintes hosted in my vps arrive as spam to the final recipient, I have already made all configurations in my vps and still get to spam tray PLEASE HELP

Feel free to open a support ticket if you'd like us to take a closer look at your system and verify the server is configured to the guidelines we specify in our documentation. You can post the ticket number here and I'll link this thread to the ticket.

Thank you.