Emails being delivered to default account, not user account

daves

Member
Mar 21, 2007
6
0
151
I have a site where correctly addressed emails to good user accounts are being delivered to the site default account, not the user (it's actually happening to me as well as other good accounts). I receive most of my mail in my regular mailbox, but some -- and there doesn't seem to be any consistency -- get delivered to the site default account. I've checked the mail headers and they are correct for delivery to my mailbox, but they aren't delivered there. I've checked the exim log and here's what I see (redacted):
Code:
2019-09-16 13:56:01.456 [17121] 1i9y2Q-0004S9-If <= [email protected] H=in2k.example.net [72.35.xx.xxx]:41748 I=[162.###.###.###]:25 P=esmtps L X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no S=11368 M8S=0 RT=0.132s [email protected] T="my website" from <[email protected]> for [email protected]
2019-09-16 13:56:01.475 [17219] cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1i9y2Q-0004S9-If
2019-09-16 13:56:01.529 [17121] SMTP connection from in2k.example.net [72.35.xx.xxx]:41748 I=[162.###.###.###]:25 closed by QUIT
2019-09-16 13:56:01.750 [17219] 1i9y2Q-0004S9-If => /home/site_default/mail/ <[email protected]> F=<[email protected]> P=<[email protected]> R=central_filter T=address_directory S=11452 QT=3.171s DT=0.265s
2019-09-16 13:56:01.750 [17219] 1i9y2Q-0004S9-If Completed QT=3.172s
It's totally inconsistent between senders -- sometimes mail from a specific sender goes into my mailbox, sometimes into the default account.

Any help would be appreciated.
 
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cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Hello @daves,

Can you confirm if any custom filter rules exist under this account in cPanel >> Email >> Global Email Filters or cPanel >> Email >> Email Filters ? If so, review the filter rules to ensure the affected emails are not filtered by one of the existing filter rules.

Thank you.
 

daves

Member
Mar 21, 2007
6
0
151
I checked that, too, and there are no filters. The very odd thing is that only some messages from the same sender get sent to the default mailbox. For two weeks all the emails from a certain sender were routed to the default mailbox; the next week they started showing up in my inbox. I'm really at a loss.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,902
2,227
363
cPanel Access Level
DataCenter Provider
Twitter
I checked that, too, and there are no filters. The very odd thing is that only some messages from the same sender get sent to the default mailbox. For two weeks all the emails from a certain sender were routed to the default mailbox; the next week they started showing up in my inbox. I'm really at a loss.
Can you access WHM >> Mail Delivery Reports and share delivery details for an instance of an email that was routed to the default mailbox, along with delivery details for an instance of an email that was routed to the inbox?


Thank you.
 

daves

Member
Mar 21, 2007
6
0
151
Here's what the WHM shows on 2 messages delivered between 6:52pm and 9:52pm yesterday. The first was delivered to my inbox, the 2nd was delivered to the site default:

success [email protected] Sep 17, 2019, 7:40:19 PM [email protected] 1iAPtY-00042k-I5 Accepted
success [email protected] Sep 17, 2019, 7:13:19 PM [email protected] 1iAPSu-0003Ml-Nf Accepted

Here's what the exim_mainlog shows for the same 2 messages:

- Removed -
 
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