Emails disappearing after report delivery to mailbox

[PacketScan]

It was reported that one of the users on the server was not receiving an email from a specific email address.

Further investigation showed that the email was received and delivered to the end user after running a mail delivery report and also combing over the logs manually to which no errors occurred or had been logged.



So I've gone over the log as well as had someone at the data center look over the issue to make sure I wasn't missing something.

And ideas would be extremely helpful, I'm leaning towards user error but think it's premature to point just yet.

 

[Jeff Shotnik]

Is the user connecting via POP3 unknowingly? Check /var/log/maillog for POP3 logins from the user.

 

[PacketScan]

Is the user connecting via POP3 unknowingly? Check /var/log/maillog for POP3 logins from the user.

Thanks Jeff I've checked from the day before the email was received until today and then decided this would be easier however no luck on accidental pop3 check.

cat /var/log/maillog* | grep "dovecot: pop3-login: Login: user=<[email protected]>"

 

[rligg]

Did you ever find a solution to your problem? I have a user claiming the same thing.

 

[cPanelMichael]

Did you ever find a solution to your problem? I have a user claiming the same thing.

Could you clarify which logs you have checked thus far?

Thanks.