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Emails disappearing after report delivery to mailbox

Discussion in 'E-mail Discussions' started by PacketScan, Mar 25, 2013.

  1. PacketScan

    PacketScan Registered

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    It was reported that one of the users on the server was not receiving an email from a specific email address.

    Further investigation showed that the email was received and delivered to the end user after running a mail delivery report and also combing over the logs manually to which no errors occurred or had been logged.

    delivery_report.PNG

    So I've gone over the log as well as had someone at the data center look over the issue to make sure I wasn't missing something.

    And ideas would be extremely helpful, I'm leaning towards user error but think it's premature to point just yet.
     
  2. Jeff Shotnik

    Jeff Shotnik Well-Known Member

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    Is the user connecting via POP3 unknowingly? Check /var/log/maillog for POP3 logins from the user.
     
  3. PacketScan

    PacketScan Registered

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    Thanks Jeff I've checked from the day before the email was received until today and then decided this would be easier however no luck on accidental pop3 check.

    cat /var/log/maillog* | grep "dovecot: pop3-login: Login: user=<xxx@xxx.com>"
     
  4. rligg

    rligg Well-Known Member

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    Did you ever find a solution to your problem? I have a user claiming the same thing.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you clarify which logs you have checked thus far?

    Thanks.
     
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