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Emails Disappearing From Inbox

Discussion in 'E-mail Discussions' started by Osama Tariq, May 6, 2016.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    Email goes to junk and disappeared from inbox after sometime, it's happened only from one email id. Lets suppose abc@domain.com send email to xyz@domain.com and it goes to junk both are from same domain and same server.
    We have fixed the permissions of inbox, disabled RBLs, disabled all domain and user filters and even we have migrated account to another server but still getting same issue. Below are the logs:

    Code:
    2016-05-06 07:56:46 1ayYko-000a54-7r <= abc@domain.com H=([ServerIP]) [::1]:47897 P=esmtpa A=dovecot_login:abc@domain.com S=822 id=72e753b2a426f717d544d6fa2e407133.squirrel@ServerIP T="testing email" for xyz@domain.com
    2016-05-06 07:56:46 1ayYko-000a54-7r => xyz <xyz@domain.com> R=virtual_user T=virtual_userdelivery
    
     
  2. Osama Tariq

    Osama Tariq Well-Known Member

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    More logs:

    Code:
    2016-05-06 17:29:45 [684078] 1ayet7-002rxW-MT <= abc@domain.com H=([ServerIP]) [::1]:38493 I=[::1]:25 P=esmtpa A=dovecot_login:abc@gharibwalcement.com S=824 M8S=0 id=b04345029a21a7d7b26731e9a53e94e6.squirrel@Server IP T="testing email 3" from <abc@domain.com> for xyz@domain.com
    2016-05-06 17:29:46 [684082] 1ayet7-002rxW-MT => xyz <xyz@domain.com> F=<abc@domain.com> P=<abc@domain.com> R=virtual_user T=virtual_userdelivery S=954 QT=1s DT=1s
     
  3. LostNerd

    LostNerd Well-Known Member

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    Junk folders may be purged periodically.
     
  4. Osama Tariq

    Osama Tariq Well-Known Member

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    Sorry i didn't get your point, please elaborate more.
     
  5. webhostuk

    webhostuk Well-Known Member

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    you need to check : "WHM Home » Service Configuration » Mailserver Configuration" have you sent trash , junk folder to empty after some particular time, this feature allows to auto delete thrash email as per your requirement.
     
    PUshkarshinde likes this.
  6. Osama Tariq

    Osama Tariq Well-Known Member

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    Emails moved in junk after sometime, but not removed. There's no issue with that option you have mentioned.
     
  7. gryzli

    gryzli Active Member

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    Are you sure this is not done by the mail client (or client software - usually antivirus programs) which runs on the computer, checking the mailbox in question ? I have seen such issues in real , caused by antivirus software.
     
  8. Osama Tariq

    Osama Tariq Well-Known Member

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    Yes i'm pretty sure, because i have changed email password from cpanel but not updated new password in email client but still email goes to junk after sometime, even we have deleted both account and recreate from cpanel issue still persist.
     
  9. gryzli

    gryzli Active Member

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    Is SpamAssassin stopped for this account ?
    How long it takes before the email is being moved ?
     
  10. Osama Tariq

    Osama Tariq Well-Known Member

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    Spamassassin is stopped but still having issue.
    After 15-20 seconds it goes to junk.
     
  11. gryzli

    gryzli Active Member

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    Have you tried searching in /var/log/exim_rejectlog for the problematic message ?
     
  12. Osama Tariq

    Osama Tariq Well-Known Member

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    There's nothing in reject logs regarding these email addresses.
     
  13. gryzli

    gryzli Active Member

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    I'm out of ideas. Maybe there is some background running process ( or cron ) which does that.

    You could try monitoring all processes on the server while sending the bad email. That could be a hard job, but there is a chance to see which process is spawned.
    Most of the time cpanel is trying to run such processes with the user they are related to, so there is a big chance to see it with:
    top -u username
    where username is the uset howding the domain / email adress.
     
  14. Osama Tariq

    Osama Tariq Well-Known Member

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    #top -u username //below output during sending/receiving email.
    Code:
      28425 username  20   0 32160 2852 2192 S  0.0  0.0   0:00.00 imap                                                                               
      43871 username  20   0 32260 3172 2448 S  0.0  0.0   0:00.01 imap                                                                               
      44096 username  20   0 31912 2288 1880 S  0.0  0.0   0:00.00 imap                                                                               
      44417 username  20   0 19256 2612 2040 S  0.0  0.0   0:00.04 pop3                                                                               
      47061 username  20   0 32244 3092 2396 S  0.0  0.0   0:00.00 imap                                                                               
      55939 username  20   0 19392 2720 1956 S  0.0  0.0   0:00.00 pop3                                                                               
      56637 username  20   0 32124 2712 2228 S  0.0  0.0   0:00.00 imap                                                                               
      56857 username  20   0  104m  24m 2300 S  0.0  0.0   0:00.02 webmaild - serv                                                                   
      56868 username  20   0  247m  10m 4356 S  0.0  0.0   0:00.58 cpanel_php_fpm                                                                     
      60038 username  20   0 19512 2716 1940 S  0.0  0.0   0:00.00 pop3                                                                               
    134210 username  20   0 35328 5000 2412 S  0.0  0.0   0:01.45 imap                                                                               
    245561 username  20   0 32372 3252 2260 S  0.0  0.0   0:00.37 imap                                                                               
    815579 username  20   0 32600 3468 2384 S  0.0  0.0   0:00.31 imap 
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This suggests an isolated issue with this email account, likely related to a custom filter rule that's moving the message. Could you send a test message to this email account, and search the message in /var/log/exim_mainlog after you have confirmed it's automatically moved to the .Junk mail folder? EX:

    Code:
    exigrep user@test /var/log/exim_mainlog
    Thank you.
     
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