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Emails from Google and Hotmail being rejected

Discussion in 'E-mail Discussions' started by TheAnswerMVP, Sep 22, 2009.

  1. TheAnswerMVP

    TheAnswerMVP Registered

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    People are trying to send us emails from Google (Gmail) and Hotmail accounts, and are receiving the following failed delivery response.

    Any help would be appreciated, this just started today, never had this problem before.
     
  2. sparek-3

    sparek-3 Well-Known Member

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    What RBLs are you using on your server?
     
  3. TheAnswerMVP

    TheAnswerMVP Registered

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    I don't know, our tech guy is the one who has the server and we can't get a hold of him. I figured it was a issue with cPanel because the email is setup through here. But are you suggesting it's an issue with the server our site files are on?
     
  4. sparek-3

    sparek-3 Well-Known Member

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    It looks like whatever server the messages are being sent to is using the backscatter.org RBL.

    I don't think there are many reputable mail servers around that use the backscatter.org RBL since you have to pay to get delisted. I don't think Google would use such an RBL.

    Are the messages being sent to your server?

    If so, then you may want to investigate what RBLs you are using and whether or not those RBLs are worthy.
     
  5. TheAnswerMVP

    TheAnswerMVP Registered

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    I really don't know where the messages are being sent, as I said our tech guy set everything up so I don't know what he's done. Is there some way I can check where the messages are being sent to via cPanel?
     
  6. chrish.

    chrish. Member

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    so a few quick points

    -this rejection is not generated by a Google mail system, but rather by a mail system that google is trying to send to; meaning another mail system responds to google with the 550 message

    -unless you have specifically gone out of your way to add the backscatterer.org RBL to your RBL list, you are not likely to be using this RBL. This is not one used by cPanel/WHM by default - if you use it (unlikely) you would have had to go in and add it by hand.

    Which leaves us with what?

    Well, google didn't reject it. You didn't reject it. So who rejected it, and why is a message to YOU going to a mail system that you do not control?

    Do the MX records for your domain point at your cpanel server? (rather, at the Exim instance). I would venture to guess probably not, since this is being routed elsewhere.
     
  7. maresiapunk

    maresiapunk Registered

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    MX records are necessary for Google mail and Hotmail, to receive emails?
    and how to add an MX, which is MX?:confused:
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    By default, cPanel/WHM will automatically create any MX entries you need for your cPanel/WHM server to receive mail.

    MX entries deal with the receiving of email. It's how servers know how to handle email addressed to something@yourdomain.
     
  9. maresiapunk

    maresiapunk Registered

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    how to know if my ip is blacklisted, how can I change it or remove it from the blacklist?
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Most blacklists have a website where you can check to see if your IP is blacklisted.

    You need to check the website of the blacklist or contact them to see what are their removal procedures.
     
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