Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Emails from one account are missing

Discussion in 'E-mail Discussion' started by Hyflex, Oct 19, 2017.

  1. Hyflex

    Hyflex Member

    Joined:
    May 7, 2015
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    London
    cPanel Access Level:
    Reseller Owner
    Hi,

    I'm having an issue with my email accounts where several years worth of emails are "missing" but the folder /home/ACCOUNT/mail/DOMAIN.COM/ is exactly the same size so they do exist, they're just not being detected/registered/imported by my new webhost.

    - 2011-2014: Hosted with Bluehost Shared Server
    - 2014-2014: Hosted with Vidahost Shared Server
    - 2014-2017: Hosted with Vidahost VPS
    - 2017: Hosted with Kickassd

    All of my emails that I received whilst being hosted with Bluehost are already accessible with my new host and likewise all of my emails that I have received so far with my new host are accessible.

    Bare in mind we did NOT use the cPanel Transfer tool when switching hosting from Vidahost to Kickassd, this was my request due to numerous issues caused by the tool when switching from Bluehost to Vidahost and again when we switched from Vidahost Shared to Vidahost VPS.

    I assume it's some sort of configuration setting causing the mail server not to detect/register/import the emails that I received when I was hosted with Vidahost...

    Any ideas what is wrong and how to resolve the issue without needing to do an IMAP migration?
     
  2. cPWilliamL

    cPWilliamL cP Technical Analyst II
    Staff Member

    Joined:
    May 15, 2017
    Messages:
    257
    Likes Received:
    29
    Trophy Points:
    103
    Location:
    America
    cPanel Access Level:
    Root Administrator
    Sorry to hear that @Hyflex,

    Could you share the method used to transfer? It sounds like rsync was used and perhaps not all UID's match on the source/destination. Try correcting permissions as below:
    Code:
    # /scripts/mailperm --verbose $username 
    You may also consider opening a ticket with us so we can check the issue directly.

    Thanks,
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Hyflex

    Hyflex Member

    Joined:
    May 7, 2015
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    London
    cPanel Access Level:
    Reseller Owner
    Hi @cPWilliamL,

    It was simply a copy of the accounts from /home/ACCOUNTXXX/etc/DOMAIN.COM to the corresponding directory on the new server. As for the actual messages this was done by copying them from /home/ACCOUNTYYY/mail/DOMAIN.COM. This was done manually by zipping the directory and transferring it to new server where it was unpacked.

    Note: ACCOUNTXXX and ACCOUNTYYY have different usernames.
     
    #3 Hyflex, Oct 19, 2017
    Last edited: Oct 20, 2017
  4. Hyflex

    Hyflex Member

    Joined:
    May 7, 2015
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    London
    cPanel Access Level:
    Reseller Owner
    Hi,

    Any ideas what is going wrong with this, it's quite unusual and really quite annoying because I am unable to access all my old emails easily.
     
  5. sktest123

    sktest123 Well-Known Member

    Joined:
    Jan 31, 2017
    Messages:
    99
    Likes Received:
    5
    Trophy Points:
    8
    Location:
    kochin
    cPanel Access Level:
    Root Administrator
    Have you done the mail permission check, you can also do it via whm .
    Also you mentioned different account names ????
    Please note
    /home/x/etc correspons to /home/x/mail
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,309
    Likes Received:
    393
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. Hyflex

    Hyflex Member

    Joined:
    May 7, 2015
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    London
    cPanel Access Level:
    Reseller Owner
    I have no idea what I was mentioning there... let me reword

    1) I zipped the following:
    Accounts: /home/ACCOUNTXXX/etc/DOMAIN.COM
    Mails: /home/ACCOUNTXXX/mail/DOMAIN.COM

    2) I copied & extracted the zips to:
    /home/ACCOUNTYYY/etc/DOMAIN.COM
    /home/ACCOUNTYYY/mail/DOMAIN.COM

    We did run a permission fix but that didn't fix it.


    It was from cpanel to cpanel, not sure what I am supposed to be seeing.
     
  8. sktest123

    sktest123 Well-Known Member

    Joined:
    Jan 31, 2017
    Messages:
    99
    Likes Received:
    5
    Trophy Points:
    8
    Location:
    kochin
    cPanel Access Level:
    Root Administrator
    try to recreate the mail account manually via cpanel interface
    Also please try connecting with alternative mail clients
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice