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emails go spam but everything is ok

Discussion in 'E-mail Discussions' started by absfrm, Aug 9, 2015.

  1. absfrm

    absfrm Member

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    Hi guys,
    I've just setup a new vps with WHM installed.

    Everything works great yet all emails go spam.I get 10/10 from "mail-tester.com" and "spf" , "DKIM" are set . There is no problem buy still all emails go spam!

    I've found from my gmail original message header that "Receive from : localhost" should be the problem! how can i change it to "server.mysite.com" ?

    This is my email header reported from Gmail :

    Code:
    Delivered-To: myemail@gmail.com
    Received: by 10.13.245.194 with SMTP id e185csp1670261ywf;
    Sun, 9 Aug 2015 01:04:13 -0700 (PDT)
    X-Received: by 10.194.187.116 with SMTP id fr20mr33893692wjc.96.1439107452726;
    Sun, 09 Aug 2015 01:04:12 -0700 (PDT)
    Return-Path: <notify@mysite.com>
    Received: from server2.mysite.com (server2.mysite.com. [46.101.20.(...)])
    by mx.google.com with ESMTPS id wp9si30883752wjb.181.2015.08.09.01.04.12
    for <myemail@gmail.com>
    (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
    Sun, 09 Aug 2015 01:04:12 -0700 (PDT)
    Received-SPF: pass (google.com: domain of notify@mysite.com designates 46.101.20.(...) as permitted sender) client-ip=46.101.20.(...);
    Authentication-Results: mx.google.com;
    spf=pass (google.com: domain of notify@mysite.com designates 46.101.20.(...) as permitted sender) smtp.mail=notify@mysite.com;
    dkim=pass header.i=@mysite.com
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=mysite.com; s=default;
    h=Message-ID:Subject:To:From: date:Content-Transfer-Encoding:Content-Type:MIME-Version; bh=K36ZLvisbasWob9jx2UOPlPgQFnHTwAS9OnlLtbm5K4=;
    b=t8qEQ9AuA1+48XY3tU7MJgEa4xSRyPzq3D3kzht65nH4SdNTjo6RHfS/yxQITYKIuUlwbXs3gclLghpmU8hAjnMmRAl8zbh54hchIDhQxBTOCGb9iblypjx0BLBnxDT6XwxstzZ+9zEKdaE0s9glnnDlYIfZzvgTDLqwpTmkxCbO/YjtsEI2Xb87pDLGQXlrMDAJQuh7hENRtqy7lepPiEyhYFH3e6jWEgoQ5GAGOCps61xI/XTT2CPcXv/Sy7Ibs7r10TYEN8l34WA6bzPy1/FZeW0G2fhps2Eff0PXX0/X0whXtuVQZk0BX5n+JBzgAMaIHUoW3fZk+V9PMfuBTA==;
    Received: from localhost ([::1]:46335 helo=mysite.com)
    by server2.mysite.com with esmtpa (Exim 4.85)
    (envelope-from <notify@mysite.com>)
    id 1ZOLaV-0006LZ-KU
    for myemail@gmail.com; Sun, 09 Aug 2015 12:34:11 +0430
    MIME-Version: 1.0
    Content-Type: text/plain; charset=US-ASCII;
    format=flowed
    Content-Transfer-Encoding: 7bit
    Date: Sun, 09 Aug 2015 12:34:11 +0430
    From: notify@mysite.com
    To: myemail@gmail.com
    Subject: Hello there
    Message-ID: <bf3ee557c86dc8ceff14d21359f1ab24@mysite.com>
    X-Sender: notify@mysite.com
    User-Agent: Roundcube Webmail/1.0.5
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - server2.mysite.com
    X-AntiAbuse: Original Domain - gmail.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain - mysite.com
    X-Get-Message-Sender-Via: server2.mysite.com: authenticated_id: notify@mysite.com
    
     
    #1 absfrm, Aug 9, 2015
    Last edited by a moderator: Aug 9, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Have you setup the RDNS for your server ?

    And also check your mail server IP blacklist status. May be your IP is blocked in spam databases and due to that you are getting this issues

    http://mxtoolbox.com/blacklists.aspx
     
  3. absfrm

    absfrm Member

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    Thank you.
    My ip is not in any of blacklists.

    I've just added a RDNS.

    my "host 46.101.20.(...)" command returns :
    (...).20.101.46.in-addr.arpa domain name pointer server2.mysite.com.

    But email still goes into spam!
     
  4. absfrm

    absfrm Member

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  5. absfrm

    absfrm Member

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    And also my emails are not delivered to hotmail !! and for gmail just go to the SPAM!
    And when i send a message to Yahoo it shows :

    host mta6.am0.yahoodns.net [98.138.112.32]
    SMTP error from remote mail server after MAIL FROM:<notify@mysite.com> SIZE=1642:
    553 Mail from 46.101.20.(...) not allowed - [10]
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    To clarify, have you reviewed the link from Google in my last response? If so, it states on their document to contact them directly if you have followed those steps:

    https://support.google.com/mail/troubleshooter/2696779

    The issue here is that the remote mail servers are blocking you, so you may need to complete the troubleshooter or contact any provider that's blocking messages from your server.

    Thank you.
     
  7. absfrm

    absfrm Member

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    Thank you again for your guides.
    Yes i reviewed them. And it seems that i have to contact all email providers to remove block from my IP or Domain.

    Regards
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, provided you have followed the steps on the cPanel documentation, and the remote mail server troubleshooting pages, the next step is to contact the remote mail servers directly through their contact forms.

    Thank you.
     
    absfrm likes this.
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