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Emails goes to SPAM

Discussion in 'E-mail Discussion' started by adventle, Apr 30, 2018.

  1. adventle

    adventle Registered

    Apr 30, 2018
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    cPanel Access Level:
    Root Administrator
    Am sending an email on my kvm that host my php application with email account hosted on a different server. Have spent the last couple of days to fix this but no success yet. Please help.
    ARC-Authentication-Results: i=1;;
    spf=neutral ( is neither permitted nor denied by best guess record for domain of
    Return-Path: <>
    Received: from ([])
    by with ESMTPS id 68si4739404pfq.172.2018.
    for <>
    (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
    Sat, 28 Apr 2018 19:27:34 -0700 (PDT)
    Received-SPF: neutral ( is neither permitted nor denied by best guess record for domain of;
    spf=neutral ( is neither permitted nor denied by best guess record for domain of
    Received: from adventle by with local (Exim 4.89_1) (envelope-from <>) id 1fCc3p-0000FZ-OK for; Sun, 29 Apr 2018 02:27:33 +0000
    Date: Sun, 29 Apr 2018 02:27:33 +0000
    From: some user <>
    #1 adventle, Apr 30, 2018
    Last edited by a moderator: Apr 30, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Nov 14, 2017
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    DataCenter Provider
    Hi @adventle

    Looking at the header you've provided all I see is that the SPF is neutral which isn't exactly an error and most likely wouldn't cause the mail to sent to spam. What I think might be more on to the issue is that I don't see that it checked the DKIM record which indicates it may be missing. Common items to add to prevent having your mail sent to spam are as follows:

    DKIM - you can check your DKIM by running the following via CLI:
    dig txt default._domainkey.domain.tld +short
    SPF - you can check your SPF by running the following via CLI:
    dig txt domain.tld +short
    Information on both DKIM and SPF can be found in our documentation here: Authentication - Version 68 Documentation - cPanel Documentation

    rDNS - you can check your PTR record (rDNS) by running the following:
    host <IPaddress> 
    We have a walkthrough on how to configure rDNS but usually you are not delegated access to this by your hosting provider and as such you'd need to contact them to implement a valid rDNS record which resolves the IP address to the hostname of the server

    How to Configure Reverse DNS for BIND in WHM - cPanel Knowledge Base - cPanel Documentation
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