SOLVED Emails goes to trash

Operating System & Version
CentOS v7.9
cPanel & WHM Version
102.0.14

Vecoen

Active Member
Oct 4, 2021
28
5
3
Spain
cPanel Access Level
Root Administrator
Hello there!

I have a client reporting mails no being recieved, after looking for them I found out they get delivered to the trash folder, no filters nor forwarders setled up. I have already looked through the thread "Emails from same domain goes to trash" And this are the outputs for the maillog and exim maillog:

Maillog:
cloud dovecot: lmtp([email protected]) msgid=<[email protected]>: saved mail to INBOX (not sent manually to trash folder)

Mainlog:
2022-04-27 13:51:58 1njgD7-0004i1-Uh <= [email protected] H=server,sender.tld P=esmtps CV=no S=47452 id=[email protected] T="" for [email protected]
2022-04-27 13:51:58 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1njgD7-0004i1-Uh
2022-04-27 13:51:58 SMTP connection from server,sender.tld closed by QUIT
2022-04-27 13:51:58 1njgD7-0004i1-Uh => user1 <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> oM4pIV4uaWJAHgAAzMXCgg Saved"

Delivery reports:

Destinatario:[email protected]
Se entregó a:[email protected]
 
Last edited:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
9,867
1,535
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cPanel Access Level
Root Administrator
Hey there! Is it possible they have a client that Outlook or Thunderbird connected to the mail account that is performing filtering there?

You could also try using the cPanel >> Track Delivery tool to see if that gives any additional details on how the message gets handled.
 

Vecoen

Active Member
Oct 4, 2021
28
5
3
Spain
cPanel Access Level
Root Administrator
Hey there! Is it possible they have a client that Outlook or Thunderbird connected to the mail account that is performing filtering there?

You could also try using the cPanel >> Track Delivery tool to see if that gives any additional details on how the message gets handled.
Yes, they use outlook/thunderbird, but I see the filtering right in the Track delivery interface.
 

Vecoen

Active Member
Oct 4, 2021
28
5
3
Spain
cPanel Access Level
Root Administrator
Yes, that's what raises my concern, because there was no filter before the issue was acknowledged, meaning it's not controlled and can tell where it comes from