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Emails going to junk folder

Discussion in 'E-mail Discussion' started by lottware, Jan 16, 2018.

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  1. lottware

    lottware Member

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    Same problem here!
    We have 2 VPS with dedicated IP and it's impossibile to deliver correctly to Microsoft Account.

    SFP, DKIM and DMARC enable.
    Mail-tester give us 10/10

    What's the problem? :(
    Sorry for my bad english but i'm italian.
     
    #1 lottware, Jan 16, 2018
    Last edited by a moderator: Jan 16, 2018
  2. lottware

    lottware Member

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    Hi @cPWilliamL and thank you for your kind reply.
    I'm exactly in the same situation as @andyjacks - therefore - we have already registered our IPs with Microsoft’s JMRP and SNDS and this isn't listed as blocked.

    I have tried to send emails from various email addresses of different domains and from both my two VPS but you can see the result in this attachment.
     

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  3. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    @lottware, I'm afraid I don't speak Italian, so the screenshot is not helpful for me. Are you receiving bounce backs? If so, what is the error message cited in the bounce back? If you aren't receiving bounce backs, and find the message is not delivered, you should check the exim logs directly and provide that to Mircosoft support to show that they accepted the message.
     
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  4. lottware

    lottware Member

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    The messages is delivery, but it's always delivery in Junk folder - from every my domains (48) to every Microsoft account.
    See this attachment in english language of my Microsoft Account.
     

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  5. lottware

    lottware Member

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    Sorry, i saw only now that @andyjacks has a different problem - my email goes to Junk folder, instead his are not delivered.
    Do i have to open a new thread?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    I've moved your posts into a new thread for you.
     
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  7. lottware

    lottware Member

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    Thank you - can someone help me?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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  9. lottware

    lottware Member

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  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @lottware,

    The following documents are the best place to start:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
    https://mail.live.com/mail/policies.aspx


    If these guidelines are all met, note the following quote from the Microsoft document:

    Thank you.
     
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  11. Tearabite

    Tearabite Well-Known Member

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    we had this same issue a few years ago. I finally opened a support request at Microsoft. They were actually surprisingly helpful and finally got it sorted out. They had been blacklisting our entire IP range based on one naughty IP months prior.
    Another option is to use a 3rd party email processor like SendGrid, which is free if you send under 40k (or something like that) emails per month.
     
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  12. lottware

    lottware Member

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    Incredibile - thank you for your feedback.
     
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