Emails going to junk folder

lottware

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Jan 16, 2018
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Same problem here!
We have 2 VPS with dedicated IP and it's impossibile to deliver correctly to Microsoft Account.

SFP, DKIM and DMARC enable.
Mail-tester give us 10/10

What's the problem? :(
Sorry for my bad english but i'm italian.
 
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lottware

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@lottware, I'd recommend following anyjacks and enrolling in Microsoft's JMRP/SNDS, as in my experience, this typically eased delivery where Microsoft was previously filtering.
Hi @cPWilliamL and thank you for your kind reply.
I'm exactly in the same situation as @andyjacks - therefore - we have already registered our IPs with Microsoft’s JMRP and SNDS and this isn't listed as blocked.

I have tried to send emails from various email addresses of different domains and from both my two VPS but you can see the result in this attachment.
 

Attachments

cPWilliamL

cP Technical Analyst II
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May 15, 2017
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@lottware, I'm afraid I don't speak Italian, so the screenshot is not helpful for me. Are you receiving bounce backs? If so, what is the error message cited in the bounce back? If you aren't receiving bounce backs, and find the message is not delivered, you should check the exim logs directly and provide that to Mircosoft support to show that they accepted the message.
 

lottware

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@lottware, I'm afraid I don't speak Italian, so the screenshot is not helpful for me. Are you receiving bounce backs? If so, what is the error message cited in the bounce back? If you aren't receiving bounce backs, and find the message is not delivered, you should check the exim logs directly and provide that to Mircosoft support to show that they accepted the message.
The messages is delivery, but it's always delivery in Junk folder - from every my domains (48) to every Microsoft account.
See this attachment in english language of my Microsoft Account.
 

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Infopro

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lottware

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cPanelMichael

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Hello @lottware,

The following documents are the best place to start:

How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
https://mail.live.com/mail/policies.aspx


If these guidelines are all met, note the following quote from the Microsoft document:

If you are adhering to the guidelines, practices and policies presented on this page and are still experiencing deliverability issues, please contact Outlook.com deliverability support. If you are not in compliance with the above policies and guidelines, it may not be possible for our support team to assist you.
Thank you.
 

Tearabite

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Nov 28, 2010
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we had this same issue a few years ago. I finally opened a support request at Microsoft. They were actually surprisingly helpful and finally got it sorted out. They had been blacklisting our entire IP range based on one naughty IP months prior.
Another option is to use a 3rd party email processor like SendGrid, which is free if you send under 40k (or something like that) emails per month.
 

lottware

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Jan 16, 2018
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we had this same issue a few years ago. I finally opened a support request at Microsoft. They were actually surprisingly helpful and finally got it sorted out. They had been blacklisting our entire IP range based on one naughty IP months prior.
Another option is to use a 3rd party email processor like SendGrid, which is free if you send under 40k (or something like that) emails per month.
Incredibile - thank you for your feedback.